Kim Gonzales
Kim Gonzales at Gordie Boucher Ford Lincoln of West Bend

Kim Gonzales

Service Writer

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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105 Reviews
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105 Reviews

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105 Reviews of Kim Gonzales

June 03, 2025

Dealership Rating
Employee Rating

Friendly service rep, also very helpful providing updates …. Service was completed ahead of time and professionally More

by Kimick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

April 12, 2021

Dealership Rating
Employee Rating

I’ve used Boucher for all of my service needs over the last 20 years. Always a great experience. Well done as always. Thank you! More

by KIMBERLY.GONZALES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Braun

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review, Kimberly!

April 08, 2021

Dealership Rating
Employee Rating

Service was OUTSTANDING AS USUAL .Mechanic TOM YOUNG ,has serviced my 2011, F250 Diesel Truck since I purchased it right from the factory. I always request TOM for my service work. He is an OUTSTANDING DIES More

by RBCKOGEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Braun , Angie Heyse, Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

April 07, 2021

Dealership Rating
Employee Rating

I have purchased several vehicles from Gordie Boucher of West Bend over the past years. Three years ago my wife and I moved to Tennessee. When I looked to replace my F-150 with a 2021 model I checked four More

by BRUCE564
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn, Wayne Zarling, Dave Brooks , Ken Braun , Scott Feller, Stephanie Turner

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled you had a positive experience with us, Bruce!

April 06, 2021

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Employee Rating

Needs an increased focus on customer satisfaction which is sorely lacking especially in the service department- won’t be having anything done there in the future. More

by LARLYNMIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eugene Sanchez , Ken Braun , Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

We are very disappointed to hear you had a negative experience with our Service Department. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss this further with you. We hope to hear from you soon.

April 01, 2021

Dealership Rating
Employee Rating

Very good experience. We will be bring both vehicle there. We had issues with hiser Ford. Oil was leaking from the frame and was not cleaned. The service here was spot on and they took pride in taking More

by Jklugkonkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann , Ken Braun , Neal Crass, Angie Heyse, Barb Sauer

Apr 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

March 16, 2021

Dealership Rating
Employee Rating

this is my third auto i bought from you 'i have been happy with price and the service i have no complaints and would be more than happy to buy another More

by JOHNANDSALWAHLGREN
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann , Ken Braun , Neal Crass, Tom Dasko, Erik Johnson, Barb Sauer

Mar 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for continuously choosing Boucher!

March 14, 2021

Dealership Rating
Employee Rating

service was great. friendly staff ,short waiting time.my service was great. friendly staff ,short waiting time. my car enjoyed the car wash,I enjoyed the waiting area and the treats and the beverage selecti More

by CHUCKRUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Chuck!

March 10, 2021

Dealership Rating
Employee Rating

Ken did a good job. What more can be said. Ken mad sure everthing was done right as he always does. You do not need 25 words to say what I said. More

by WARDWEAVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Braun , Barb Sauer, Thats all we used

Mar 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

Ward - Thank you for sharing! We are glad you were satisfied with your service here at Boucher!

March 09, 2021

Dealership Rating
Employee Rating

Kim & the team were awesome. Kim was absolutely fantastic. She kept me updated the entire way. Would definitely recommend them to anyone & everyone!!! Thank you all so much!! More

by cjterry5433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barb Sauer

Mar 26, 2021

Gordie Boucher Ford Lincoln of West Bend responded

It was our pleasure!

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