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Kevins Mercedes
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378 Reviews
Dealership Experience
4 yrs, 10 mos
Industry Experience
6 yrs, 5 mos
Languages Spoken
English
Spanish
378 Reviews
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378 Reviews of Kevins Mercedes
October 05, 2024
It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to the dealer. Great cars, we have 4 but service is poor. More
by DS
Verified CustomerOther Employees Tagged: Jessie Beals, Brendon Gardnew, Jason HESS
October 02, 2024
They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More
by Mmease
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Matthew Dean
August 23, 2024
I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you and you were polite any respectful!:):) vary satisfied thank you More
by Imark watts
Other Employees Tagged: Mark Brookins, Jason HESS
June 16, 2024
This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More
by gretchen
Other Employees Tagged: Elizabeth Strickland
May 17, 2024
I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More
by cammeron.hull
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook
December 31, 2023
Great customer service once the phone lines are answered. The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the ca The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the car. I love how there is a lady on staff! More
by Nathalia
Other Employees Tagged: Kevins Mercedes
