Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 70

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
841 Reviews
4.9

841 Reviews

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841 Reviews of Kevin Rafeek

December 06, 2024

Dealership Rating
Employee Rating

Best customer service i have gotten at any dealership. Was told that my vehicle was in good hands. More

by JMILTY1
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Cisco Lugo , Berna Aguirre, James Copeland, Marc Darnell, Joseph Festa, Darrius Young

Dec 11, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 06, 2024

Dealership Rating
Employee Rating

Kevin and his team provided fast and efficient service on my vehicle and provided excellent customer service More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 05, 2024

Dealership Rating
Employee Rating

Every one are friendly and fun to talk to Good listener and helpful you feel relax. More

by letanloc35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 04, 2024

Dealership Rating
Employee Rating

Kevin was great and took care of all our concerns He is always very helpful and professionsl More

by MDENMOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 03, 2024

Dealership Rating
Employee Rating

I Just like the people and the quality of service,love doing business with them. More

by LILBITT757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Daryl Hoe

December 02, 2024

Dealership Rating
Employee Rating

Kevin was great and helped me with all my questions and was very informative. He took his time to explain all of my concerns. More

by Dkim
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 01, 2024

Dealership Rating
Employee Rating

He was very punctual with the updates while my car was there at Southern Acura. He kept me in the loop and was very personable and used my name when i arrived. He asked if i had any questions or concerns More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, James Copeland, Marc Darnell, Darrius Young

November 30, 2024

Dealership Rating
Employee Rating

Great customer service from staff and good updates on vehicle status and potential repair cost More

by kaundaz50
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 28, 2024

Dealership Rating
Employee Rating

Very prompt at getting your vehicle back to you at the time that they say they will More

by SHAR694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

November 28, 2024

Dealership Rating
Employee Rating

As usual they are the best! Cisco and crew tried their best to diagnose my car’s problem and told me what to do. Will come to them every time! More

by marvalus58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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