Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 69

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
841 Reviews
4.9

841 Reviews

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841 Reviews of Kevin Rafeek

December 15, 2024

Dealership Rating
Employee Rating

The service was timely and very informative; The staff was great and personal. Thanks again More

by Vze1er4bb@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

December 14, 2024

Dealership Rating
Employee Rating

All the people are very kind. You can tell their goal is to make all the customers happy. About 90% of the time I've come to this dealership for service I've had some sort of iss More

by DMS764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica

December 14, 2024

Dealership Rating
Employee Rating

Excellent service, polite and professional. Very clean and comfortable. Kevin is personable, and friendly couurteous. More

by RPRIBUSH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 14, 2024

Dealership Rating
Employee Rating

Kevin kept me informed of the progress on my RDX while it was being serviced. When I picked up the vehicle, it was clean and ready to go. More

by MHENRY52
Service Price Transparency
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Recommend Dealer
Yes

December 14, 2024

Dealership Rating
Employee Rating

Kevin Rafeek was excellent, as always, courteous, polite, professional, helpful and knowledgeable. He cares about customers. More

by SJ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo

December 13, 2024

Dealership Rating
Employee Rating

This dealership has been nothing but honest and trustworthy thus far. I would recommend them to anyone More

by Joshua Shazier
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo , Jessica Goodale

December 11, 2024

Dealership Rating
Employee Rating

Great customer service by Kevin. I have always enjoyed working with him. He is always hepful. More

by jgaskins8360
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 11, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 08, 2024

Dealership Rating
Employee Rating

The service was great but when I received a car wash they left scratches all over my car. More

by nvautomotive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2024

Southern Acura Newport News responded

"Nvautomotive" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 07, 2024

Dealership Rating
Employee Rating

Expedited my services required for my 2017 Acura RMD. Ordered parts & expedited my repair. Friendly and exceeded my repair schedule. More

by sworthin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Dec 11, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 07, 2024

Dealership Rating
Employee Rating

Great place. Staff professional and friendly. Keep me updated during visit. Nice waiting room too. More

by benderkgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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