Kevin Laplanche

I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was b having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic test, the tires are already past the half of their lifetime and my lease is for 48 months. I've had the car for less than 1 year and I'm looking at having to replace the tires in probably less than 2 years of having the car. Had I known this at the time of leasing the car, I would not have done it. I'm not vey happy with the service I received during the lease. My rating on the 5 stars is solely for the service I received last week. More

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They are very good at making you feel like a family, Kerving is a great example of how to make yourself feel good Kerving is a great example of how to make yourself feel good More

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I've had a relationship with this dealership going on 20 years. The team is professional, works with integrity and has gained my trust. In the automotive industry, as a female customer, that's of utmost imp years. The team is professional, works with integrity and has gained my trust. In the automotive industry, as a female customer, that's of utmost importance. I've moved an hour away and continue to be a loyal customer at this dealership. Eric did an outstanding job and always makes me feel like a VIP. He's open, honest, professional and a genuinely kind person. This is the dealership you want to shop in. More

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He is a very good employee The service was excellent The installation is very nice The installation is very nice More

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Excellent and professional service from the entire team and very important from Damian Rodriguez..5 stars. and very important from Damian Rodriguez..5 stars. More

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I recently visited Mercedes Benz of Cutler Bay and was thoroughly impressed. The staff was professional and knowledgeable, making my car buying experience smooth and enjoyable. The showroom was immaculate thoroughly impressed. The staff was professional and knowledgeable, making my car buying experience smooth and enjoyable. The showroom was immaculate, with a stunning display of vehicles. The sales team was helpful, providing detailed information without any pressure. What stood out was the after-sales support, promising ongoing assistance for any future needs. The finance department was transparent and efficient, ensuring a hassle-free purchase process. In summary, Mercedes Benz of Cutler Bay offers a perfect blend of luxury, expertise, and exceptional customer service. Highly recommend for anyone considering a new Mercedes Benz. More

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My family & I have been with mercedes benz of cutler bay over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated thr over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated throughout the years. There is no dealer like mercedes benz, the attention to detail, the service, absolutely everything is amazing! Mr. Ortiz is the best!!! More

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This is my fourth car I’ve purchased from Mercedes Cutler Bay. Laura was wonderful to work with a true professional . She very knowledgeable and most of all respectful of my time. Bay. Laura was wonderful to work with a true professional . She very knowledgeable and most of all respectful of my time. More

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I have had an excellent experience at this dealership. Every single person I have encountered has been really pleasant and professional. This dealership is run exceptionally well, both the sales and servi Every single person I have encountered has been really pleasant and professional. This dealership is run exceptionally well, both the sales and service department. More

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Laura and Kevin from Mercedes of Cutler Bay has provided me with the best customer service. It is a pleasure working with them and are the main reason I keep buying Mercedes. The are friendly, professional me with the best customer service. It is a pleasure working with them and are the main reason I keep buying Mercedes. The are friendly, professional and truly care. Thank you! More

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