Kevin Carbaugh | Page 2

Didn't call back as promised. Didn't work on truck in timely manner. Would not honor warranty. Inflated hours for service. Didn't work on truck in timely manner. Would not honor warranty. Inflated hours for service. More

by TJHMETPMP Verified Customer Verified Customer

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Pleasant experience as usual. Always friendly and fast to get service finished. Well done again. Always friendly and fast to get service finished. Well done again. More

by jjvanbuskirk Verified Customer Verified Customer

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My rating is low because I brought my truck in to the dealership for the 3rd time for the same reason. Today was a total waste of my time and that is very frustrating. I'm questioning my purchase from de dealership for the 3rd time for the same reason. Today was a total waste of my time and that is very frustrating. I'm questioning my purchase from dehaven and chevrolet. More

by hsousley Verified Customer Verified Customer

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Expressed concerns about the Accelerator Pedal Position Sensor and Vacuum pump on my 2018 Malibu as they are prone to fail and the employee explained that without a check engine light or the codes GM won't Sensor and Vacuum pump on my 2018 Malibu as they are prone to fail and the employee explained that without a check engine light or the codes GM won't approve the repair/s that's all fine and dandy as that's what I expected, said employee then said to "beat on it" to get the check engine light or code to come back which is absolutely horrendous advice when the Vacuum pumps are known to shrapnel metal inside of the engine when they fail due to a bad design by GM More

by austindr316 Verified Customer Verified Customer

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They had my truck for five days over a weekend. It needed a tune up. Had to call several times just to find out what was going on. Not a good experience. It needed a tune up. Had to call several times just to find out what was going on. Not a good experience. More

by jjjmeade Verified Customer Verified Customer

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I liked how my car was serviced. What I didn’t like was I didn’t hear from anyone about my car until I called. My appointment was at 9:15 am. I dropped off my car the night before. I What I didn’t like was I didn’t hear from anyone about my car until I called. My appointment was at 9:15 am. I dropped off my car the night before. It was 12:30 pm and no one had called me to let me know what was wrong with my car until I called. At that time, my car hadn’t been looked at yet. I was told by Kevin that he would check with the mechanics and give me a call back. Kevin called back about 30 minutes later to let me know what the problem was and that it would be fixed in about an hour. I feel like if I hadn’t called when I did, my car would’ve continued to sit there. It shouldn’t have taken three hours to look at my car with a 9:15 am appointment. More

by SANDRALOGAN68 Verified Customer Verified Customer

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I would like to say how much I appreciate the friendly service, timely repairs, and also the excellent work completed! It’s wonderful to find a business you can trust! service, timely repairs, and also the excellent work completed! It’s wonderful to find a business you can trust! More

by m.carmenmccormick Verified Customer Verified Customer

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The work performed was well done and met all my expectations. I was able to wait while the work was performed expectations. I was able to wait while the work was performed More

by dshenefield Verified Customer Verified Customer

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Oh, I really don’t have much to say. They were on time cut me informed and did what they were supposed to They were on time cut me informed and did what they were supposed to More

by kdavis28 Verified Customer Verified Customer

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Things went well but had a service light come on that not in the manual. Call Kevin to ask about it , he didn’t know the answer and said he would get back with me asap I’m still waiting. in the manual. Call Kevin to ask about it , he didn’t know the answer and said he would get back with me asap I’m still waiting. More

by bobbie.poynter Verified Customer Verified Customer

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