Kenneth Chang

I bought CPO vehicle Q7 and had a problem with Adaptive Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defe Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defective car is sole to me. When I called yesterday, the agent kept on forwarding the call to the manager and no one called despite reaching out for a week. It's not even 10 days since I bought this car. Lastly, I have no clue about registration and very frustrating experience. More

Report | Print

Kenneth was great! I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth w I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth was also well-versed in the nuance changes across each of the model years and trim levels (yes, a lot of other sales guys don’t know their details). In negotiations, he was rather transparent with the things that needed to be done on the car I was trading in. I say transparent because the Carfax I still had access to after selling the vehicle showed all of the repair items Kenneth mentioned about, such as replacing the windshield because of a small crack that would pass Virginia state inspections but not the Maryland one. I was a little doubtful in the beginning but Carfax proved my doubts wrong. All in all, less the usual sales charades (“let me ask my manager”), and the PermaGuard xx, the sales transaction went very smoothly. More

Report | Print

Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated! Q5 SUV. Vary good service obtained from Ken. Appreciated! More

Report | Print

All the members of the team were comptent, friendly and very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before, during and after the purchase. It was really a pleasant experience for me in the end. More

Report | Print

Sales people are helpful. They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not m They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not make you feel as a part of family. I have lexus also and their dealership post sales service is excellent. More

Report | Print

Very helpful, thoughtful and professional. I had a great experience purchasing a car at this dealership. I had a great experience purchasing a car at this dealership. More

Report | Print

It is a nice place, clean, organized , more models, full of storage. Efficient stuff, professional and helpful. of storage. Efficient stuff, professional and helpful. More

Report | Print

I had a great experience at Audi Rockville. Customer service was top notch and Kenneth was very accommodating to my needs and requests. Would recommend this dealership to others. Customer service was top notch and Kenneth was very accommodating to my needs and requests. Would recommend this dealership to others. More

Report | Print

I have been into several Audi showrooms in the Washington DC area. This one was extremely impressive everyone was friendly and nice to work with. DC area. This one was extremely impressive everyone was friendly and nice to work with. More

Report | Print

Kenneth Change was incredibly helpful and patient throughout the entire process. He went above and beyond to ensure we received the best deal, and he certainly delivered. His extensive knowledge and throughout the entire process. He went above and beyond to ensure we received the best deal, and he certainly delivered. His extensive knowledge and unwavering support were invaluable. My family and I greatly appreciate all his assistance and would definitely recommend him as a salesperson. More

Report | Print