Neil Xing

Avoid this place. Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I t Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I traded a Tesla Model X for an Audi S6 Etron, and they still haven’t submitted the payoff on my trade and can’t get the registration paperwork figured out for the new car for some reason. I’m from PA so it’s not as easy as if I lived in MD but now they want me to sign a blank Power of Attorney to give some unknown person power to register and title my new car in MARYLAND, even though I submitted everything and they know it’s supposed to be done for PENNSYLVANIA. Many, many calls have gone unanswered and unreturned. I’ll see if this gets their attention before I have to respond badly to the after sales surveys and post this on all other review sites. Luckily Maryland has some pretty strong consumer protection agencies so even though I don’t live here their business is here so I’ll get to them if I have to. This should not be this hard to payoff the trade and title the new car but the don’t care apparently after you walk out the door. More

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I generally receive good service at Rockville Audi. The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by phone!! No one pcks up! I don't get it! In the luxury car market I would think they would NEED to go above and beyond for servcie and I'm not seeing that at all. Note: I dont see my service person on the drop down list so I am just checking off anyone. More

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It was a very smooth process from beginning to end. We’re very happy with everything. We’re very happy with everything. More

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Everything was prepared and organized. Unbelievably efficient and streamlined process. My Salesman was well informed and thorough and was able to answer all my questions honestly and confi Unbelievably efficient and streamlined process. My Salesman was well informed and thorough and was able to answer all my questions honestly and confidently. More

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Received great sales and finance service. Tristan was easy to work with and delivered the car I wanted. Tae was efficient and patient He was able to get me a fantastic loan thru BOA. He e Tristan was easy to work with and delivered the car I wanted. Tae was efficient and patient He was able to get me a fantastic loan thru BOA. He explained the many additional service options and completed the sale quickly More

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Everyone was great! Highly recommend and they made the experience easy from start to finish. Highly recommend and they made the experience easy from start to finish. More

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Phoebe was very attentive and answered all of our questions with patience and foresight. The store manager and others were courteous and did everything to make our buying experience a smooth one questions with patience and foresight. The store manager and others were courteous and did everything to make our buying experience a smooth one More

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The car buying process was without major stress. Mr. Shane Lee was patient, very courteous and made the purchase a very pleasant event. I will return to this establishment for my next car. Mr. Shane Lee was patient, very courteous and made the purchase a very pleasant event. I will return to this establishment for my next car. More

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Great people fair deal made the process easy this is the 7 th car I have bought from them will buy another 7 th car I have bought from them will buy another More

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I enjoyed this dealership, staff, straightforward pricing, communication and energy! I definitely will be revisiting! pricing, communication and energy! I definitely will be revisiting! More

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