Kenneth Chang | Page 2

Went above and beyond to make sure I got approved for finance of my Audi s5 finance of my Audi s5 More

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Great customer service by Kenneth Chang - he found my dream car and made the whole buying experience quick and easy. dream car and made the whole buying experience quick and easy. More

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When Kenneth contacted me I was nervous, why? I don't know, but once there I met Sebastian and then Kenneth, who help ease my mind, they were very knowledgeable about audi, and answered all my qu I don't know, but once there I met Sebastian and then Kenneth, who help ease my mind, they were very knowledgeable about audi, and answered all my questions, which made my purchase very very easy, will I go back to audi Rockville....ABSOLUTELY! Thank you so much, you both were great! More

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Great staff! They were easy to work with and very knowledgeable. The sales team listened to what I was looking for and they were willing to work with me on pricin They were easy to work with and very knowledgeable. The sales team listened to what I was looking for and they were willing to work with me on pricing and financing. Great experience with no pressure. More

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Kenneth Chang was very professional and helpful in buying my Audi convertible this past week. my Audi convertible this past week. More

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Had an overall good experience with Audi Rockville. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. More

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First of all, I am reporting this dealer to the Federal Trade Commision and Maryland Consumer Protection Agency for deceptive business practice. This is the vehicle dealer location that, based on my experi Trade Commision and Maryland Consumer Protection Agency for deceptive business practice. This is the vehicle dealer location that, based on my experience, the most deceptive and most dishonest shady dealer with the most cheating and devious sales manager and salesman. Audi Rockville website has a vehicle posted, and the website has the button "Build My Deal" I prepared for the deal by putting the information required. It has the information about deal including the vehicle trade-in value, final vehicle price, total fees and etc. When I actually visited the dealer, the requesting price was considerably different. The price of the vehicle posted was fake. Trade-in value of my vehicle was lower than $4500. They added options that are not required to purchase vehicles. The final vehicle of the price and all of the prices in the deal were a completely fake. In terms of the trade-in value of my vehicle, they tried to cheat me with the fair market price by using the lowest trim of the vehicle model with highest mileage possible while my vehicle is the top of the top trim of the vehicle model with far under mileage. I asked what trim and option they were using for Kbb trade-in value. They were mumbling and equivocating and did not have any answer for my question. There was no such appraisal of my vehicle. Also, the posted vehicle has a lot of interior and exterior damages including a lot of scratches. It is a 2023 Q5 plug-in hybrid. If the Audi Rockville is going to fake the price and lie to a client, then I don't understand why there is "Build My Deal Option" in the website? Audi Rockville does not require business practice ethics and integrity for salesman and sales manager there? Even the sales manager made a fun of me by saying that he might reimburse gas that I paid to get there if he could. That was very disrespectful. I told him that may be my salary is high enough that he does not need to consider that or say that. I told him that my disappointment is related to their deceptive vehicle prices and they tried to force options that are not required to purchase a car while cheating the fair market price of my vehicle trade-in values. I think that Audi Rockville does not require anything on ethical business practice. If any liar needs to sell a car and needs to find a location, this may be the best location based on my experience. It is based on my experience and opinion. My review is just seriously honest This dealer location is extremely deceptive and lying. Full of lies and no business ethics behind. More

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Made my buying a car from out of state super simple—really appreciated that for sure. simple—really appreciated that for sure. More

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Excellent customer service, great team, professional, caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. More

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A great Audi dealership. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. More

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