Ken Hope
Ken Hope at Deur-Speet Motors

Ken Hope | Page 21

Service Advisor

Deur-Speet Motors

33 W Dayton St
Fremont, MI 49412

Contact Me
4.8
326 Reviews

Have always been involved with show cars and the show car circuit, I own 2 classic show cars. I live in Hesperia on the white river on 60 acre's, love the small town community feeling and working to make the customer happy.

Dealership Experience

10 yrs, 6 mos

Industry Experience

42 yrs

Specialties & Trainings

I have received a five year degree with the University of Automotive Management. Dealer Pro certified.

4.8

326 Reviews

Write a Review

326 Reviews of Ken Hope

June 13, 2019

Dealership Rating
Employee Rating

Excellent The staff at the Deur Speet Motors is courteous and professional. The service Department staff explained in detail the problem with my truck and pr More

by CaptJerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2019

Deur-Speet Motors responded

Always happy to get a great review for our Service Department! Thank you for your time in providing a review.

June 11, 2019

Dealership Rating

Unprofessional Tried to contact this place a number of times about a service and a quote, haven’t received any information back and it’s been well over a month. If y More

by Travis123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bruce Gracik , Kurtis Harrington, Don Pavlige, Dyan Zapletal

Jun 11, 2019

Deur-Speet Motors responded

Travis, Please feel free to contact myself directly tomorrow at 231-924-3640 ext 1006 and I will see that the information your looking for is delivered. I will also look into where the communication breakdown happened. Look forward to our conversation and fixing our mistake. Bruce Gracik

June 06, 2019

Dealership Rating
Employee Rating

Excellent service! Our vehicle needed service, ,but we weren't sure what was wrong. It was diagnosed quickly and we were informed of the specific issues it had. While fi More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 26, 2019

Dealership Rating
Employee Rating

Deur Speet is an awesome place! Very friendly and helpful! I love this place and would never go any place else. I get all my service work here. I also buy my vehicles from Deur Speet More

by maryb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dyan Zapletal

Jun 03, 2019

Deur-Speet Motors responded

Mary; Thanks for taking time to provide us a review! We really appreciate your business!

May 21, 2019

Dealership Rating
Employee Rating

Good value, helpful service We bought a Traverse from Deur-Speet four years ago. We enjoyed working with our salesperson, Jay. We also purchased the extended service warranty a More

by JeannieC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Luchies

May 22, 2019

Deur-Speet Motors responded

Hi Jeannie Thank you for your business and providing your input! We do appreciate it.

May 08, 2019

Dealership Rating
Employee Rating

We recommend Inspected our Chrysler Town & Country for problem. Found it was not the major problem we thought we had. We will bring vehicle back when it act up aga More

by Jill233W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Pavlige, Dyan Zapletal

May 15, 2019

Deur-Speet Motors responded

So glad to hear that you recommend us for sales and service! Also, thanks for taking the time for the review!

May 07, 2019

Dealership Rating
Employee Rating

exceded this customers expectations Once again the service department returned my vehicle on time as promised and clean and vaccumed. My expectations were meet and exceded. Thanks Mat More

by crisman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Gracik , Dyan Zapletal

May 08, 2019

Deur-Speet Motors responded

Thank you for your review! Happy to hear that you had a positive experience!

May 07, 2019

Dealership Rating
Employee Rating

Service department-Great customer service Their service department was great to deal with, very helpful and cordial. They found our rear end noise and fixed it in a short amount of time. Will More

by S & J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2019

Deur-Speet Motors responded

Happy to hear your experience in our service department was a positive one! Thank you for your review!

April 24, 2019

Dealership Rating
Employee Rating

warranty repair First time customer. Ken Hope took care of us and was great very trustworthy We will buy our next car from them. Thanks to all More

by DJ&JJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 30, 2019

Deur-Speet Motors responded

Hey DJ Thanks for the kind review! Glad to hear you had a positive experience.

April 11, 2019

Dealership Rating
Employee Rating

Warranty work Ken Hope at Duer Speet is a very professional ,kind , and genuine employee. He addressed many issues on my van,in a timely manner. He kept me informed More

by kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Rasch , Dyan Zapletal

Apr 12, 2019

Deur-Speet Motors responded

Super thrilled that you had a good warranty experience! Also, thank you for taking the time to give us a review!

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