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Ken Elvis
Ken Elvis at Niello Volvo Cars Sacramento
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Ken Elvis

Assistant Parts Manager

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Ken Elvis

May 15, 2024

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Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, KC Ramos, Nathan Sheldon

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May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

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"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Justin Frey, Jorgen Eiremo, Brian Machado, Rick Fuentes, Matthew Jeffery, KC Ramos

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May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 13, 2024

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Employee Rating

Excellent customer service Amy is a nice employee of niello volvo and the building and outside is very clean More

by LISALOOMER1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Amy Ott

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Mar 13, 2024

Niello Volvo Cars Sacramento responded

Lisa, Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Amy was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 06, 2023

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Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Mark Carpenter, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Nathan Sheldon

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Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 20, 2023

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Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, KC Ramos, Nathan Sheldon , Rick Fuentes, can not say enough good things about him.

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Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

August 18, 2023

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Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Shaun Dortch, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, KC Ramos, Nathan Sheldon

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Aug 23, 2023

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

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