Kelvin Ruffin | Page 4

Kelvin is very customer orientated Kelvin is a very customer orientaed sales professional who is trying to provide all information clearly and is very knowledgable about the Ford produc Kelvin is a very customer orientaed sales professional who is trying to provide all information clearly and is very knowledgable about the Ford product. He is also very sensitive about the customer's time and very productive in contacting the sales process More

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Great customer service I bought a Ford Ranger here and they were really easy to work with. Kelvin really went above and beyond to get me into the truck I wanted, even coming I bought a Ford Ranger here and they were really easy to work with. Kelvin really went above and beyond to get me into the truck I wanted, even coming in on his day off because it was most convenient for me. I ended up over paying for the truck because they shorted me the value on my trade--their words were that "the bottom line is going to be the same no matter what", which was frustrating. But I know that sales negotiations are always in the favor of the dealer. I liked Kelvin, and concluded that I though he deserves the larger commission from a less than optimal deal on my part. In the end, I still left a happy customer, I love the truck. Only thing I didn't like was when the gentleman handling the financing kept trying to sell me GAP coverage although I knew it would be covered by my insurance company, stating that "$10 or $20 a month isn't going to change your lifestyle". I found that to be condescending and quite dismissive. But that was the only off-color thing I can remember from the entire 2 hours I spent in the dealership. Bottom line is: you don't have to buy all the extras that the dealership dangles in front of you at the end of the deal. The $280 for a "security window etching" is rubbish too. You can't opt out of that fee because it is already included in the dealer fee. I guarantee that a unique number etched into my auto glass is not going to make my car any more or less secure from theft, nor any more likely to be recovered if it is stolen. I really wish I could get my money back for that. More

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Great experience While I have purchased many new cars it has been several years since my last purchase. I must say that my experience at Palmetto Ford was hassle free While I have purchased many new cars it has been several years since my last purchase. I must say that my experience at Palmetto Ford was hassle free and I will certainly look to them when I am in the market for my next car which will be later this year. More

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No pressure deals. Our latest experience with Kelvin at Palmetto Ford was awesome. My wife and I bought two vehicles within two weeks of eachother. Each time there was Our latest experience with Kelvin at Palmetto Ford was awesome. My wife and I bought two vehicles within two weeks of eachother. Each time there was no pressure and Kelvin allowed us to look at the vehicles we were interested in for our needs and our price range. He has become our "family car salesman" over the years and we plan to buy many more through him in the future! Thanks again Kelvin and Palmetto Ford! More

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Very good experience with Palmetto ford Kevin Ruffin very knowledgeable and very quick on getting the car deal sell fast as possible. The process at Palmetto ford was the best and fastest Kevin Ruffin very knowledgeable and very quick on getting the car deal sell fast as possible. The process at Palmetto ford was the best and fastest I've ever seen in buying car. I would refer others to see and buy a car at Palmetto ford . More

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Kelvin Ruffin Salesman Extraordinaire Kelvin was very knowledgeable, friendly, and helpful in making my decision easy. Because of his help we now have a new Lincoln MKZ Hybrid and I love Kelvin was very knowledgeable, friendly, and helpful in making my decision easy. Because of his help we now have a new Lincoln MKZ Hybrid and I love it! Thanks, Kelvin!! More

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Kelvin was great! My wife and I recently purchased a 2016 Ford Explorer from Palmetto Ford in Charleston. Our salesman Kelvin was awesome. The entire process was very s My wife and I recently purchased a 2016 Ford Explorer from Palmetto Ford in Charleston. Our salesman Kelvin was awesome. The entire process was very simple and fast. This was by far the most pleasant car buying experience I have had. We were in and out in no time at all and they found a vehicle with everything that we asked for. More

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Smooth and genuine service Kelvin Ruffin did a phenomenal job helping me pick out a new truck just for me at the price I could afford it. He was very genuine and caring with his Kelvin Ruffin did a phenomenal job helping me pick out a new truck just for me at the price I could afford it. He was very genuine and caring with his attitude towards a 1st time new car buyer and I highly recommend him for all future car buyers at Palmetto Ford. More

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Personal assistance from the actual owner Wow, i misjudged this place hardcore. I had an issue with my Mustang that I thought was the dealership's fault. I tried making the issue known but no Wow, i misjudged this place hardcore. I had an issue with my Mustang that I thought was the dealership's fault. I tried making the issue known but no one was sure how to fix the issue. I was contacting the wrong department. I felt like I wasn't being taken seriously but once I got the correct person on the phone, it was like the whole dealership stopped and tried to assist me. When dealing with sales, I was siting in the showroom for maybe 1 minute when the sales manager himself came over to introduce himself and explain the ins and out's of my car and the concerns I had with it. I then told him I am interested in an F150. A sales representative named Kelvin came by and asked how he could help. Very laid back, informative, but no pressure. He took the time to ride my wife and me through the WHOLE F150 inventory, even the ones not on the lot yet. Not on a golf cart, but in a loaded Explorer. He heard he mention my back to my wife and I'm assuming he took the time to go so far as to get a truck with MASSAGING seats. Didn't find exactly what I was looking for (very picky person), so we went inside and Kelvin and the sales manager looked for probably 30 minutes at different trucks that fit what I was looking for. They found it quick too. Quite a few of them. I picked two out, and told them Id make a decision the next day. The owner himself, Mr. Graham Eubank, was also in contact with me the whole process. That was pretty impressive. I contacted them, told them which truck I wanted, and they drew up numbers in the span of an hour or so (this was all through email, i wasn't waiting an hour) I agreed with them, said ok, and they even offered to drive it halfway to my home to make the trip easier for me (almost 3 hours). I declined, they had done enough at this point. Many dealers may have written me off, BS'ed me, or tried to up sell me on things i didn't want. None of that here. I am a satisfied customer, and recommend anyone in the market for a new vehicle to give them a visit. The dealership was clean and there were plenty of comfortable chairs to sit at while numbers are ran, instead of someones little cubicle and desk chairs. The dealership itself was clean and well organized, cars were sorted out just as well as the trucks. I can't speak for the service department or the used car area, but they seemed pretty clean and put together. I would recommend giving them a shot to earn your business If the owner himself is willing to get elbows deep in a single customer's concern, that's the kind of place I'd like to have my back if I had problems in the future. More

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New Car Purchase This is the third new vehicle we have purchased with Kelvin Ruffin. He is well informed about the vehicles on the lot and goes the extra mile to insu This is the third new vehicle we have purchased with Kelvin Ruffin. He is well informed about the vehicles on the lot and goes the extra mile to insure we got the best deal available. When I went to the dealership I had no idea what type vehicle I wanted, but Kelvin walked me through options and I was through in less than an hour with the purchase of a new Ford Focus Hatchback, which fit my needs perfectly. Danny Lentz synched my cell phone and explained all the options on the vehicle. Mike Kalinowski processed the paperwork and we completed the sale. This was a good experience. More

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