Kelvin Ruffin | Page 3

Just a another sale Was sold a Ford Cetified used vehicle that didn't meet Ford Motors 172 point inspection. Numerous paint and body deficiencies, missing options noted Was sold a Ford Cetified used vehicle that didn't meet Ford Motors 172 point inspection. Numerous paint and body deficiencies, missing options noted on contract, list goes on. A used car salesman's dream is sell this vehicle to a person with great credit on a cloudy, rainy day. I made numerous calls to Palmetto Ford looking for the salesman or anyone who would return my call. I eventually got so frustrated and washed my hands of the lack of service that I received after I signed the sales contract. More

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Amazing experience here So I went to 3 different dealers before coming here. I had called and spoke with Mike to ensure they had the vehicle I wanted. When I arrived, Mike gr So I went to 3 different dealers before coming here. I had called and spoke with Mike to ensure they had the vehicle I wanted. When I arrived, Mike greeted me and told me he would get a dealer out to speak to me. My friend and I had stated that we didn't want to talk to a dealer and Mike was happy to show us around. Before we left we spoke with Kelvin and he was the first dealer I ever felt comfortable with. When we came back Kelvin remembered us and wanted to help as much as he could. After much discussion, Kelvin helped me get into my new 2016 Ford Focus and I love it. He went to his boss many times to talk the price down or help me get more for my trade. He did so much for me and I can see why he wins so many awards. I will be recommending this dealer, and Kelvin specifically, to everyone who tells me they're looking for a new car. Honestly the best and most honest dealer I've ever had the pleasure of working with. And Mike was an amazing person to work with as well. I would go back in a heartbeat. More

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OUTSTANDING EXPERIENCE I MET WITH KELVIN,TOLD HIM WHAT I WAS LOOKING FOR , HE RESPONDED WITH NO PRESSURE. WE FOUND A CAR THAT I LIKED TOOK A DRIVE, SETTLED ON A PRICE, AND B I MET WITH KELVIN,TOLD HIM WHAT I WAS LOOKING FOR , HE RESPONDED WITH NO PRESSURE. WE FOUND A CAR THAT I LIKED TOOK A DRIVE, SETTLED ON A PRICE, AND BOUGHT THE CAR. I HAD A COUPLE OF THINGS THAT I WANTED CORRECTED THESE ARE BEING TAKEN CARE OF. TRIP TO PALMETTO AND MEETING WITH KELVIN COULD NOT HAVE BEEN ANY BETTER. I ALSO INTERACTED WITH MIKE BRASSEUR HE WAS VERY NICE AND HELPFUL, BOTH OF THESE MEN WERE VERY PROFESSIONAL THE ATMOSPHERE AT PALMETTO FORD IS VERY NICE AND FRIENDLY. More

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Amazing service with an exceptional experience! We had a wonderful experience at Palmetto Ford. On our way there (about a 2 hour drive from HHI) we filled out an internet contact sheet. Within 5 min We had a wonderful experience at Palmetto Ford. On our way there (about a 2 hour drive from HHI) we filled out an internet contact sheet. Within 5 minutes we received a call back from Mike B, who we chatted with briefly about what we were looking for. We were very impressed with his "smile through the phone" you could just feel the positive energy on the other line. When we arrived, the team was waiting out front eager to serve us and Kelvin didn't waste any of our time. He already had the Edge we were interested in pulled up front and shortly after arriving we were already taking it for a test drive. He was very personable, did an awesome job at explaining the features of the car, answering our questions, and just made us feel extremely welcome and comfortable. We never felt pressured. I even remember him saying at one point, "once you by a car from us, you become apart of the family." They were cooking out that day (it was Labor Day) and even fed us lunch. We spent about 3 hours total there, and left with the exact Edge (and price) we wanted. We have bought 3 SUVs/Trucks from Palmetto Ford and every time we have had a wonderful experience. Kelvin, Mike B & Mike K all did an awesome job and affirmed for us we will most definitely be back! We have been to a few other Ford dealerships in SC and no one else comes close - Palmetto Ford is by far the best Ford dealership around! More

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Best experience buying a car that I have ever had! Told Sales associate that we were in the market for a new car and wanted to test drive an MDX and were testing out other vehicles as well.Kelvin gave Told Sales associate that we were in the market for a new car and wanted to test drive an MDX and were testing out other vehicles as well.Kelvin gave us a grand tour , told us all about the car and when we were done, there was no pressure at all. He simply gave us a call later in the week to see how our search was going. Because of this I would recommend Palmetto Ford! More

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Pleasurable and Easy Sales Experience Starting with an internet inquiry, I was promptly contacted by Dan who worked quickly to answer my questions and provide transparent pricing so I knew Starting with an internet inquiry, I was promptly contacted by Dan who worked quickly to answer my questions and provide transparent pricing so I knew exactly what to expect. I was travelling from 2+ hours away so the added comfort was much appreciated. During my final call with Dan, he introduced me to Kelvin, who would be taking over my sales experience when I arrived at the dealer. Kelvin was also a pleasure to work with at the time of sale, going over my new vehicle with me, answering questions where he could or engaging another employee where appropriate. He also helped fairly review my trade and negotiate a fair trade in appraisal for both parties. Both gentlemen made an excellent team to assist me in the buying process without being "salesy" or difficult. I have nothing but kind words for them both and would highly recommend them for their customer experience. I love my new F150. Thank you Dan and Kelvin and Palmetto Ford. More

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Outstanding customer service! I have nothing but positive things to say about Palmetto Ford Lincoln. I only had an hour to look at trucks on my first visit and they were great abo I have nothing but positive things to say about Palmetto Ford Lincoln. I only had an hour to look at trucks on my first visit and they were great about showing me everything I wanted to see while accommodating my time constraint. There was absolutely no pressure to buy and they honored the same discounted price when I returned a week later. I called ahead of time to let them know I was ready to close and the whole process only took 2 hours. Kelvin and Dan were awesome, making the experience quick and smooth. They were a pleasure to work with. Mike explained all of the finance/registration options and every document before I signed. I would definitely buy from Palmetto Ford Lincoln again. More

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Superb! Great experience. Kelvin Ruffin went the extra mile to put me in the truck I wanted. Dan Lentz was also very helpful. I would definitely do business w Great experience. Kelvin Ruffin went the extra mile to put me in the truck I wanted. Dan Lentz was also very helpful. I would definitely do business with Palmetto Ford again. More

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KInd and helpful From start to finish, everyone at Palmetto Ford made me feel cared about. They were genuinely interested in helping me get the car I wanted at the pri From start to finish, everyone at Palmetto Ford made me feel cared about. They were genuinely interested in helping me get the car I wanted at the price I was able to pay. Kelvin was very knowledgeable, answered all of my questions, and made the process seamless for me. I left feeling confident that Kelvin and Bruce had gotten me the best price they could on the vehicle. The help I received from Dan and Mike as well was very much appreciated. I look forward to returning for service on my car and will certainly recommend Palmetto Ford to others! More

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Awesome service! I have been apart of Fords college program for the past 2 years and look forward to continuing to work with them. The atmosphere is friendly, fast and I have been apart of Fords college program for the past 2 years and look forward to continuing to work with them. The atmosphere is friendly, fast and they always show your options. More

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