Kelvin Bratcher
Kelvin Bratcher at INFINITI of South Bay

Kelvin Bratcher

Owner & Executive Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.6
29 Reviews
4.6

29 Reviews

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29 Reviews of Kelvin Bratcher

November 14, 2024

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Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE More

by tdhc
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Recommend Dealer
Yes
Nov 18, 2024

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

October 07, 2024

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Welcoming, great fast service, professional, excellent customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin More

by B.CATHERINE1
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Isaac Robertson

Oct 10, 2024

INFINITI of South Bay responded

Thank you so much for the fantastic review! We’re thrilled you had a positive experience with our welcoming, professional team, and that they provided fast service. We're especially glad you appreciated the clean and hospitable environment. My team constantly works hard to ensure our customers leave happy. Your recommendation means the world to us! We truly appreciate your support—thank you for ROCKING with us! Carlos Robles Service Advisor INFINITI of South Bay

October 07, 2024

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Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the More

by Ms. M
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Recommend Dealer
No
Oct 07, 2024

INFINITI of South Bay responded

Mrs. M, Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns? Thank you, Anita Ruiz Sales Manager INFINITI of South Bay

April 30, 2024

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Great service all the time. The team is knowledgeable and helpful . Very pleased with each visit More

by VANESSA.HARDISON
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Recommend Dealer
Yes

Other Employees Tagged: Kas Yeganeh

May 07, 2024

INFINITI of South Bay responded

Hi Vanessa, Thanks for the awesome 5-STAR review we see here on DealerRater! It is great to read that my team consistently provides great service, in that they are knowledgeable, helpful, and are able to do the job right the first time. We appreciate your business and are grateful for your loyalty. Thank you for the review. Carlos Robles Service Manager INFINITI of South Bay

March 02, 2024

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Terrance is a great person to work with. Yesterday I purchased a 2024 QX80 and it was a smooth transaction from start to finish. This is my 4th Infiniti so I’m very familiar with the brand. More

by Lori
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Recommend Dealer
Yes

Other Employees Tagged: Anita Ruiz, Aldo Ginossi , Terrence McMillian

Mar 29, 2024

INFINITI of South Bay responded

Lori, This is such a nice review, thank you for taking the time to recognize Terrance and for his great work. In our team meetings, we discuss ways to help ensure that our clients have a good experience. One of the areas we focus on is making it easy to do business with us. It's great to read your review that we hit the mark and provided a smooth transaction. We also discuss how important it is for our client to know the technology that our vehicles offer, because the more you know about the vehicle, the more you can enjoy it. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

October 02, 2023

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Amazing team and dealership and would recommend them to anyone. I appreciate your service. Thanks More

by ONEOFTHEGIFTED
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora, Felix Le, Aldo Ginossi , Jerry Vargas, Ever Villalobos

Oct 13, 2023

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

June 08, 2023

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The dealership was amazing everyone was very nice and respectful and helpful, very Attentive, overall my experience was excellent. More

by ETEMPLES35
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Recommend Dealer
Yes
Sep 19, 2023

INFINITI of South Bay responded

Thank you personally for such a wonderful review, and for letting me know that my team was friendly, attentive, helpful and respectful. Delivering an exceptional experience is our goal. Count on INFINITI of South Bay for the best selection, the best prices and the best people in Southern California. We are here to serve you and thank you for selecting INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

March 19, 2023

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Professional polite personable staff. Facilities are nice and clean. General manager is awesome he cares. More

by Stovallopez
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Victor Montes

January 29, 2023

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Great facility, easy access to everything. Friendly staff members. Inventory was good. Everyone was very helpful. More

by Ramsfan66
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Recommend Dealer
Yes

Other Employees Tagged: Larry Harris, Mike Molles , Miles Jones, Andy Kim

Feb 01, 2023

INFINITI of South Bay responded

Ram's Fan, Thanks so much for your kind words about your new car sales visit here at INFINITI of South Bay. We are glad that you liked our faciity, we recently remodeled our dealership to meet the luxury standards of our clientelle. And, what's more important, we are pleased to learn that everyone w as friendly and helpful. It's the personal experience where we really make a difference. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 02, 2023

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Great place to service my car feels. like home very friendly people and love the coffee machine. More

by NOEINIGUEZ
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Carlos Robles, Jaime Zamora, Chris Horikawa , Andy Kim, Jerry Vargas, Ever Villalobos, Felix it's very helpful in giving information about my tires.

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