Kelly Blackwell
Kelly Blackwell at Stivers Ford of Birmingham
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Kelly Blackwell

GSM

Stivers Ford of Birmingham

500 Palisades Blvd
Birmingham, AL 35209

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4.7
13 Reviews

Dealership Experience

6 mos

Industry Experience

29 yrs, 10 mos

Languages Spoken

English English

4.7

13 Reviews

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13 Reviews of Kelly Blackwell

March 26, 2025

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Employee Rating

The dealership overall was fantastic with my car buying experience. They kept me updated throughout the entire process. More

by RICARDO15_C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa, Blake Lawson

March 24, 2025

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We really was thrilled with the whole process of buying our new Mustang. Everyone was very good to us. I couldn’t have found a better auto dealership to deal with. Thanks to everyone there that helped us t More

by BRNBRC2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 04, 2025

Dealership Rating
Employee Rating

Great place I would send anyone there the people there are good people felt like I was already part of the family when I walk in More

by JARONMWILLIS
Sales Price Transparency
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Recommend Dealer
Yes

March 03, 2025

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Best service I have ever had buying a vehicle would recommend to everyone i know great experience More

by KELLYHERRING1
Sales Price Transparency
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Recommend Dealer
Yes

February 13, 2025

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Colton wad great to work with. Help me thru the entire process. It was as great experience More

by JTKARR
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa

February 11, 2025

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Employee Rating

Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was More

by Hoosier
Recommend Dealer
No

Other Employees Tagged: Carter Wynn

Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - thank you for taking my call. As I told you on the call we had you looking at the vehicle remotely and another guest here in the showroom at the same time. They went into the business office to sign paperwork on it with a different sales person. I am very sorry that this happened. Unfortunately it does happen from time to time that we have multiple customers looking at the same vehicle at the same time. I appreciate you listening to me and talking through this situation. I know the end result is the same but I feel like our conversation helped in understanding how things happened. As I told you our reputation means a lot to us and we would never do anything intentionally to upset one of our guests. If I can assist you with anything in the future please reach out to me personally. Kelly Blackwell, general sales manager, kblackwell@stiversonline.com 205-941-6070 ext. 4021

Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - When you sent your email requesting a call in the morning, I replied within 5 minutes asking you you were asking Carter, your salesperson, or myself to give you a call and asked you how early I could call you. I never received a response. Carter then reached out to you that evening when he noticed that the vehicle you were looking to purchase was driving out of the dealership because it was sold by another salesperson. Again I am sorry that this happened, it doesn't happen every day. As I explained to you that pre-owned vehicles are 1 of 1 and none are the same. It is a shame that this happened. Kelly Blackwell

Feb 11, 2025

Hoosier responded

I sent an email directly to Kelly asking him to, "call me first thing in the morning". He didn't. He did call after I posted a negative review. He admitted that as Sales Manager, he didn't know what vehicles his staff had sold or were working on selling. He said another customer was in the office for 4 hours working on a similar deal with another salesperson...and he didn't know. If "multiple customers are looking at the same vehicle at the same time"...and it happens from "time-to-time" they should fix the issue of agreeing to sell the same vehicle to two or more customers. In the communication business, we communicate. In the car business, they apparently like to be surprised and bewildered! I can't imagine their daily fun.

January 26, 2025

Dealership Rating
Employee Rating

Colton was great to work with. I enjoyed talking and working with Kelly also. A very good experience More

by JTKARR
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa, Colton Stein

January 20, 2025

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Employee Rating

MY EXPERIENCE WAS GREAT! AS SOON AS I PULLED MY CAR IN THE SHOP, THEY CAME OUT RIGHT THEN TO CHECK ON ME. I WAS IN AND OUT IN NO TIME. ALSO, THE WAAITING ROOM IS EXTREMLY NIC More

by LEIGHANNE.MCGUIRE
Recommend Dealer
Yes

January 16, 2025

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Great team with a great experience. Blake was awesome. Couldn’t be happier with my purchase. More

by KSHEHEE93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Lawson, Colton Stein

December 29, 2024

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Employee Rating

Everyone worked as a team and Blake went above and beyond to help me purchased my bronco. More

by SETOU1974
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Justin Cheatwood, Blake Lawson , Carlos Brown

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