Kelia House
Kelia House at Volkswagen of Downtown Chicago
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Kelia House

Internal Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
51 Reviews

Industry Experience

2 yrs, 8 mos

4.6

51 Reviews

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51 Reviews of Kelia House

April 22, 2025

Dealership Rating
Employee Rating

A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. More

by Dls4christ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clarence Smith

Apr 22, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 19, 2025

Dealership Rating
Employee Rating

Friendly, professional, clean Kelia House was, and has been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. More

by tiwi29
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Apr 19, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 18, 2025

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Employee Rating

My service is always good but for some reason they never wash my car I don't know why More

by MONIQUEPRICE2013
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Volkswagen of Downtown Chicago responded

Monique. I am sorry to hear it. Not fair at all to you and not what we are supposed to do. Call me and I will schedule a complimentary mini detail for you at no cost to you. Please call Kelia at 312-358-7449 to get that service scheduled. Thank you, Mike, GM of VW of Downtown Chicago

April 17, 2025

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Employee Rating

Friendly and Good service… tailored to my needs. I Took advantage of the waiting area. More

by hector.gonzalezvite
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Apr 17, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 15, 2025

Dealership Rating
Employee Rating

Been coming to Volkswagen Downtown Chicago for a while now and It never disappoints. Staff is great at what they do. More

by Tom
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Fernando Tapia

Apr 15, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

April 07, 2025

Dealership Rating
Employee Rating

Kelia was wonderful to work with! She was personable, professional and made dropping off my car for service easy and painless! I appreciated her text communication updates. I look for More

by winimapel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2025

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Employee Rating

Had a great experience! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! More

by Sandro Krkljes
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 28, 2025

Dealership Rating
Employee Rating

Attention was just OK i’ve been there three times and really is ok . Very clean placeāœ… More

by MIJORKO_59
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Alonzo Bass

Mar 28, 2025

Volkswagen of Downtown Chicago responded

We appreciate your feedback and your continued visits. If there's anything we can do to elevate your experience, we’d love the opportunity to make your next visit even better. Thank you for sharing your thoughts!

March 25, 2025

Dealership Rating
Employee Rating

If I could give Jimmy 100 stars, I would! From the moment I walked in, he greeted me like I was the most important person in the room (which, let’s be honest, I kind of am). Jimmy’s knowledge More

by Shields.cobina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Volkswagen of Downtown Chicago responded

Cobina, we are very happy to hear that Jimmy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2025

Dealership Rating
Employee Rating

Luis was great - clear communication and prompt responses. He also made sure to answer any questions I had. More

by shuntewrites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco , Larry Cohen

Mar 20, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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