Kelcey Jordan | Page 4

I purchased my 2021 jeep Wrangler Unlimited through Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low Clayton, who was a breeze to work with. A few days later, I stopped in to discuss a front side marker that was out, power steering fluid that was low, and tires that were visibly cupped (improperly worn). Clayton was quick to schedule an appointment for me with the service department, which was great. I thought all is well, until the day of the appointment. I get there get checked in and the service advisor goes to look over the issues I was scheduled for. After looking over the vehicle he says that he agrees with my concerns but that he has to go talk to the sales manager Kelcey Jordan, whom came over looked at all for tires and in summary says yes they’re bad. After a brief wait the service advisor, Edwin, came over and said that Kelcey had only authorized the replacement of the front two tires. To which I stated that doesn’t make since, because no vehicle on any lot has miss-matched tires, so why would they give me miss-matched tires. Mind, at this point, I bought the Jeep Sept 27, 2024 and the appointment was October 11, 2024. I had driven from the lot to the naval base and to my house. I expressed my above noted concerns with Kelcey, whom made it seem like he was doing me a service by even changing the tires, when they’re warrantied in the contract info. He also stated with a confrontational tone, to not only me but my wife that they are not required to provide the same tires that came on the vehicle and that he could not afford to put the same brand new tires on my vehicle, charging me approximately $305 for the tires when a single tire retails for less than $200. I attempted several different avenues and had both Edwin and Clayton advocating for me. I am by no means trying to swindle my way into a full matching set of brand tires. I just wanted what was right to be done and that wasn’t the case because it is considered to be a blue dot certified vehicle and I should not have to put brand new tires on the jeep after having only owned it for two weeks. Whomever is doing RO/state inspections should not have allowed this vehicle onto the lot for sale with tires like this, it is a safety concern and bad for business. Why after paying $40,000 for a vehicle barely 2 weeks ago is the sales manager not willing to do what should have been done prior to anyone purchasing the vehicle? More

by dalberstadt Verified Customer Verified Customer

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It is always a pleasure to work with the sales team at this location. I will recommend. this location. I will recommend. More

by service@kzcleaning.com Verified Customer Verified Customer

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They are amazing on all services plus the warrenty with them is the best all over them is the best all over More

by Daniel-Theresa.Gandy Verified Customer Verified Customer

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I bought a new vehicle and had issues with the key fobs right away. We tried changing the batteries and that did not fix the intermittent responsiveness to the key fob. They kept my vehicle for two busines right away. We tried changing the batteries and that did not fix the intermittent responsiveness to the key fob. They kept my vehicle for two business days and could not get it to recreate the issue. They did reprogram the key fobs and check the antennas. I have had it back for 4 days and I have not had an issue so far. I asked for an email with an itemization of what was done but did not get it, I did get a print out of the work done when I picked up the car but I had to be firm with that request. I was told it would be emailed later but I would not accept that as an answer. The days my key fob did not work were pretty hot days and my car had been sitting in the sun. We have had mild weather all week. Hopefully it is resolved but waiting for another hot day to see for sure. More

by cheryl.riley Verified Customer Verified Customer

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My appreciation to Souther ford gets and excellent rating for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process and Jerad Stark made the financial process easy. Thank you to Southern Ford for being an excellent Ford Dealer. More

by Doug Brown Verified Customer Verified Customer

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I had a great experience at Southern Ford. The people were nice and helpful, especially Colin and Chris The people were nice and helpful, especially Colin and Chris More

by vadriver Verified Customer Verified Customer

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Great customer service. Helped me out when I needed them. Would recommend. Guy came through when I need it the help. Helped me out when I needed them. Would recommend. Guy came through when I need it the help. More

by RIVERA.QUEVIR Verified Customer Verified Customer

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Great wonderful people would recommen you to go work very well to get you a car well to get you a car More

by ketura2 Verified Customer Verified Customer

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