Keith Shockency | Page 30

More than I expected Dealer visit was for a warranty issue. Service department did a great job with that, afterwards I traded that vehicle on a new Colorado. Everyone I de Dealer visit was for a warranty issue. Service department did a great job with that, afterwards I traded that vehicle on a new Colorado. Everyone I dealt with in service and sales were awesome! More

by Jogger61 Verified Customer Verified Customer

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Routine service Very prompt, efficient and friendly dealership for GM service work of any kind. Keith and the service staff were helpful and able to complete the serv Very prompt, efficient and friendly dealership for GM service work of any kind. Keith and the service staff were helpful and able to complete the service we needed very quickly. More

by MTHOMAS44 Verified Customer Verified Customer

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Amazing sales and service Was looking for a trustworthy reputable dealership in the area and found it in Lima Auto Mall. Sales staff went above and beyond to get me a deal I w Was looking for a trustworthy reputable dealership in the area and found it in Lima Auto Mall. Sales staff went above and beyond to get me a deal I was satisfied with. I will recommend it to my friends and family. More

by RICKFOLZ Verified Customer Verified Customer

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Always Excellent Everyone at the Auto Mall always treat you right, and their service department goes the extra mile to make sure you are happy and they do a great job. Everyone at the Auto Mall always treat you right, and their service department goes the extra mile to make sure you are happy and they do a great job. More

by BankersHours Verified Customer Verified Customer

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Got us in earlier Lima auto mall got us in earlier and gave us a car to use until our repair is completed. Our car was completed quickly and went that extra mile for us Lima auto mall got us in earlier and gave us a car to use until our repair is completed. Our car was completed quickly and went that extra mile for us. More

by LHAMONS Verified Customer Verified Customer

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GREAT SERVICE HAD A BRAKE JOB AND EVERYONE WAS VERY THOUGHTFUL AND COURTEOUS.VERY GRATEFUL FOR THE OUTSTANDING SERVICE EVEN A TOTAL TRUCK WASH THAT MADE MY TRUCK L HAD A BRAKE JOB AND EVERYONE WAS VERY THOUGHTFUL AND COURTEOUS.VERY GRATEFUL FOR THE OUTSTANDING SERVICE EVEN A TOTAL TRUCK WASH THAT MADE MY TRUCK LOOK NEW VERY APPRECIATIVE More

by JABULLOCK Verified Customer Verified Customer

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Best Customer Service!! I always receive the best service! Friendly, reliable, and trustworthy are the best words to describe my experience every time I deal with Lima Auto I always receive the best service! Friendly, reliable, and trustworthy are the best words to describe my experience every time I deal with Lima Auto Mall service department! More

by RECKERB Verified Customer Verified Customer

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Great people to deal with All the people there were really great to talk to and work with. Mr Swaney and Mr Mullen’s did a excellent job of explaining everything. Mr Mullen’s w All the people there were really great to talk to and work with. Mr Swaney and Mr Mullen’s did a excellent job of explaining everything. Mr Mullen’s was very knowledgeable and answered all of my questions about all the vehicles I looked at More

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Getting me ready for summer diving Iam an older woman,the wonderful service dept. Lima auto mall.adressed any guestions they .made phone calls to make sure i understood what iiwanted.ch Iam an older woman,the wonderful service dept. Lima auto mall.adressed any guestions they .made phone calls to make sure i understood what iiwanted.checked everything. Brought car to me because of a. Leg problem..they developed a feeling of security that the service is there.to help old ladies. Too. Thanks More

by JudyB Verified Customer Verified Customer

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Apparently You Can Not Question the Service Manager My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked me in was extremely nice (no complaints at all with him) . After about an hour and a half , he comes back and says that someone broke a bolt on my wheel during my tire rotation and they are fixing it for free and was sorry for the wait. (Again no complaints about him) . After a bit , another guy comes back and tells us the car was ready (this I believe was the Service Manager , Keith, from what I looked up on your staff page online. My husband questioned him on what happened. When we walked out to get in the car, my husband asked which tire it was because it's our property, something was broke on it and we are allowed to ask questions. Keith then said "I DONT KNOW WHY YOU DONT BELIEVE ME " referring to the story he told my husband I side. He handed my husband the bolt , which wasnt rusted at all , and Keith then proceeded with more complete attitude . I said we are allowed to ask questions as the customer , by husband handed him the bolt back and said we wont be back and Keith yelled "Good" and opened the garage door. Now with that said he did take 30 off the bill which was appreciated. We just wanted to know how it happened and which tire it was. I was getting ready to drive this back to Lakeview. It was so extremely rude I was beside myself. I felt totally uncomfortable asking any kind of question or even being in the garage. It was rude beyond belief. I really dont think we should have paid for any of it based on all that. And it was a shame because literally everyone else there was nice , including the salesman inside and the nice woman at the counter. He ruined the whole experiance because clearly you are not able to question something when they break something on your car. More

by THEPATTERSONS2018 Verified Customer Verified Customer

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