Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency | Page 28

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
357 Reviews
4.9

357 Reviews

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357 Reviews of Keith Shockency

September 14, 2019

Dealership Rating
Employee Rating

Fantastic !! The service department is always looking out for my best interest....my Silverado is paid off and I plan on keeping it for quite a while. Great job gu More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Maenle, Caleb Lovejoy

September 09, 2019

Dealership Rating
Employee Rating

appointment times and completion times were as stated Appointment and completion times were as stated. Your ratings are dropping due to the extent of this review. It was suppose to be short and concise. More

by DLHOLTZAPPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle

September 08, 2019

Dealership Rating
Employee Rating

It was great Helpful so far even after the purchase, needed the car looked at due to coolant leak and was back on the road in a timely manner. More

by JEFF.A.SNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas, Eric Maenle

September 06, 2019

Dealership Rating
Employee Rating

awesome the service department has fast friendly service at a reasonable price! I am very happy with the work they do. I will use their services again! More

by becheff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle

September 05, 2019

Dealership Rating
Employee Rating

Fast and Friendly Service The service offered never disappoints. Staff is super friendly, professional, and transparent. I highly recommend the service at Lima Chevrolet Cadill More

by 2016ChevyImpala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney , Eric Maenle

August 31, 2019

Dealership Rating
Employee Rating

Honest as the day is long ! The wife had mentioned that she heard a clunk sound when taking off from a stopped position....the service department check the Buick out thoroughly a More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Maenle, Caleb Lovejoy

August 27, 2019

Dealership Rating

Oil Change & Tire Rotation While I was at work my husband took my car to get serviced. I received a call later in the day stating that after my husband had left the service cent More

by Brett3
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle, UNKNOWN

Sep 04, 2019

Lima Auto Mall responded

The staff here at Lima Automall would like to sincerely apologize for this unfortunate mistake. We strive for excellence in our repairs and service that is provided here and we unfortunately did not meet our own as well as your expectations on this visit. As such, we acknowledged the mistake, cleaned the vehicle, confirmed our repair and offered to refund the cost for the visit that day. While 100% perfection is not always possible, we will continue to maintain that as our goal for all services and repairs that we conduct here. We thank you for your understanding and patience and look forward to working with you moving forward. If you have any questions or concerns moving forward, please don't hesitate to reach out to us so that we may help! 419-993-6000

August 22, 2019

Dealership Rating
Employee Rating

Inspection and recall Their service was done in a very timely way. I was very impressed with the time and courtesy provided. I don't remember the guys names. we More

by JANPARKER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Their we're 3 guys that did the work but I don't know their names.

August 07, 2019

Dealership Rating
Employee Rating

Great service! As always, the service department was efficient and thorough! Couldn’t ask for more! Thanks for all that you do for our family of vehicles! I alway More

by DBODEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb

August 03, 2019

Dealership Rating
Employee Rating

Always AWESOME !! Final invoice came in under estimate and was completed before estimated completion time, this is just how this department conducts daily business..... More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor , Eric Maenle, Luke Taylor, Caleb Lovejoy

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