Keith Mitchell
Keith Mitchell at Marietta Toyota
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Keith Mitchell

Service Director

Marietta Toyota

750 Cobb Pkwy SE
Marietta, GA 30060

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4.6
94 Reviews
4.6

94 Reviews

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94 Reviews of Keith Mitchell

September 08, 2024

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Employee Rating

The service center wait time fluctuates drastically. We waited 3 hours for a simple oil change appointment. An oil change appointment should never last 3 hours. Once we finally got the car back, the fro More

by Ashlyn semones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Marietta Toyota responded

Hi Ashley, we're very sorry to hear about your recent experience. A 3-hour wait for an oil change is unacceptable, and we apologize for the inconvenience. We also understand your frustration with the seat adjustment and leftover paper, as that is not the level of professionalism we strive for. Our Customer Relations Manager, Sarah, will be reviewing your last visit and will contact you by phone to apologize. (If you miss her call, you can reach her directly at (678)831-4873) Thank you for bringing this to our attention, and we’d appreciate the chance to make it right

August 09, 2024

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Employee Rating

Staff is friendly, got me in and out in an hour and a half tops More

by ejjohnlovenit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

Aug 12, 2024

Marietta Toyota responded

Thank you, John, for the great review! We're glad to hear that our staff was able to provide you with efficient and friendly service. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

July 31, 2024

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Employee Rating

Listen to concerns, do the work quickly. Explained potential problems. Gave a timeline for future repairs. More

by tpjcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Marietta Toyota responded

Thank you for the wonderful review, TPJ! We're thrilled to hear you had a great visit and that our team was able to address your concerns efficiently and keep you informed about future needs. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your trust in us and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

July 10, 2024

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Employee Rating

Without an appointment, they fixed my flat tire and had me out the door in just over one hour. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Marietta Toyota responded

Thank you, Cindy, for sharing your positive experience! We're thrilled to hear we could quickly fix your flat tire and get you back on the road. Don't forget, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 25, 2024

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My husband and I attended a Braves/Ranger game last night in GA, and on out way back to TN this morning, our truck started acting up. We stopped at the Marrietta Toyota Service Dept., and Steve Hanna, Servic More

by mcneellarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Hanna

Apr 26, 2024

Marietta Toyota responded

It's wonderful to hear about your positive experience with us, Larry! We're glad Steve provided such helpful and efficient service during your unexpected stop. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We're here for you whenever you need us, whether it's for routine maintenance or unexpected issues. Safe travels, and don't hesitate to reach out if you ever require assistance again!

April 04, 2024

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Employee Rating

Super transparent. Fast and easy. Thank you all. Couldn’t be happier with our purchase More

by boboening
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas, Tyler Redd , Tim Hackney, Matthew Johnson

Apr 09, 2024

Marietta Toyota responded

Thank you, Bo, for the fantastic review and for highlighting the transparency and efficiency of your visit to Marietta Toyota Service Center. We’re so pleased you’re happy with your purchase and the service provided. Don’t forget, your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We look forward to continuing to support your automotive needs. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 03, 2024

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Marietta Toyota always provides exceptional service. I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank More

by Rachellljohnson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas , Jesse smith

Apr 09, 2024

Marietta Toyota responded

Thank you, Rachel, for your 5-star review and for recognizing the exceptional service at Marietta Toyota Service Center. We're thrilled to hear about your consistently great experiences and the warm welcomes you've received. Special thanks for mentioning Jesse's helpfulness! Please remember that your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We’re grateful for your trust and are always here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

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Employee Rating

Your service was xxxx. ..you left the oil cap off and made the oil spill after I drove without it and even after y'all had the car for four days....you still didn't get it r More

by Lewi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jon Thomas , Reggie was rude….And Patel couldn’t ensure the work was completed correctly

Apr 03, 2024

Marietta Toyota responded

Thank you for alerting us to an issue. The engine compartment was detailed prior to you taking delivery, post repair. Our Service Manager, Jon Thomas, has already contacted you by phone to have you bring the vehicle back for an additional follow up. Please let us know if the issue is not resolved to your satisfaction.

April 02, 2024

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Employee Rating

Marietta Toyota is always honest with me about what my Toyota needs. I have no regrets purchasing my Toyota Corolla. More

by donwscottjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Marietta Toyota responded

Thank you, Don, for your wonderful feedback! We're thrilled to hear you've had consistently honest experiences with us and are enjoying your Toyota Corolla. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

April 02, 2024

Dealership Rating
Employee Rating

Never any issue with this dealership. keep doing what you guys do. Thanks a lot. More

by ERAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Thomas

Apr 03, 2024

Marietta Toyota responded

Thank you, Erac, for the glowing review! We're delighted to hear that you've consistently had positive experiences with us. We'll certainly keep doing what we do best! Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your continued trust and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

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