The service center wait time fluctuates drastically.
We waited 3 hours for a simple oil change appointment. An oil change appointment should never last 3 hours. Once we finally got the car back, the fro
We waited 3 hours for a simple oil change appointment. An oil change appointment should never last 3 hours. Once we finally got the car back, the front seat was drastically adjusted from our normal settings. Very unprofessional to keep paper in the cars for the customer to remove. We will not be coming back.
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by Ashlyn semones
Service Price Transparency
Sep 09, 2024 -
Marietta Toyota responded
Hi Ashley, we're very sorry to hear about your recent experience. A 3-hour wait for an oil change is unacceptable, and we apologize for the inconvenience. We also understand your frustration with the seat adjustment and leftover paper, as that is not the level of professionalism we strive for. Our Customer Relations Manager, Sarah, will be reviewing your last visit and will contact you by phone to apologize. (If you miss her call, you can reach her directly at (678)831-4873) Thank you for bringing this to our attention, and we’d appreciate the chance to make it right
Staff is friendly, got me in and out in an hour and a
half tops
half tops
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by ejjohnlovenit2
Service Price Transparency
Aug 12, 2024 -
Marietta Toyota responded
Thank you, John, for the great review! We're glad to hear that our staff was able to provide you with efficient and friendly service. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
Listen to concerns, do the work quickly.
Explained potential problems. Gave a timeline for future repairs.
Explained potential problems. Gave a timeline for future repairs.
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by tpjcon
Service Price Transparency
Aug 01, 2024 -
Marietta Toyota responded
Thank you for the wonderful review, TPJ! We're thrilled to hear you had a great visit and that our team was able to address your concerns efficiently and keep you informed about future needs. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your trust in us and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
Without an appointment, they fixed my flat tire and had
me out the door in just over one hour.
me out the door in just over one hour.
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by Cindy
Service Price Transparency
Jul 17, 2024 -
Marietta Toyota responded
Thank you, Cindy, for sharing your positive experience! We're thrilled to hear we could quickly fix your flat tire and get you back on the road. Don't forget, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
My husband and I attended a Braves/Ranger game last night
in GA, and on out way back to TN this morning, our truck started acting up. We stopped at the Marrietta Toyota Service Dept., and Steve Hanna, Servic
in GA, and on out way back to TN this morning, our truck started acting up. We stopped at the Marrietta Toyota Service Dept., and Steve Hanna, Service Advisor, had our truck looked at, got us taken care of and on our way within an hour, 1 1/2. He was so very helpful, polite, courteous and friendly! We even received a military discount! Thank you so much Steve!!! We sure were stressing!! I sure hope Service Departments in TN take care of travelers as you took care of us!!! A great shout out to Steve Hanna!!!!
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by mcneellarry
Service Price Transparency
Other Employees Tagged:
Steve Hanna
Apr 26, 2024 -
Marietta Toyota responded
It's wonderful to hear about your positive experience with us, Larry! We're glad Steve provided such helpful and efficient service during your unexpected stop. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We're here for you whenever you need us, whether it's for routine maintenance or unexpected issues. Safe travels, and don't hesitate to reach out if you ever require assistance again!
Super transparent.
Fast and easy. Thank you all. Couldn’t be happier with our purchase
Fast and easy. Thank you all. Couldn’t be happier with our purchase
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by boboening
Apr 09, 2024 -
Marietta Toyota responded
Thank you, Bo, for the fantastic review and for highlighting the transparency and efficiency of your visit to Marietta Toyota Service Center. We’re so pleased you’re happy with your purchase and the service provided. Don’t forget, your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We look forward to continuing to support your automotive needs. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
Marietta Toyota always provides exceptional service.
I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank
I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank you Jesse for helping me!
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by Rachellljohnson15
Service Price Transparency
Apr 09, 2024 -
Marietta Toyota responded
Thank you, Rachel, for your 5-star review and for recognizing the exceptional service at Marietta Toyota Service Center. We're thrilled to hear about your consistently great experiences and the warm welcomes you've received. Special thanks for mentioning Jesse's helpfulness! Please remember that your next maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We’re grateful for your trust and are always here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
Your service was xxxx.
..you left the oil cap off and made the oil spill after I drove without it and even after y'all had the car for four days....you still didn't get it r
..you left the oil cap off and made the oil spill after I drove without it and even after y'all had the car for four days....you still didn't get it right...there is oil all over the engine bay that I can touch and to make it even worse you made the same person who worked on my car work on it again and still couldn't clean up the engine bay and everything in it .......everything in that engine bay is full of oil and you didn't even try......planning on giving you a good review on google and yelp and after that I guess call a lawyer for your negligence since you can't even get me to a manager to express my disappointment and displeasure with your services ......
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by Lewi
Service Price Transparency
Other Employees Tagged:
Jon Thomas
, Reggie was rude….And Patel couldn’t ensure the work was completed correctly
Apr 03, 2024 -
Marietta Toyota responded
Thank you for alerting us to an issue. The engine compartment was detailed prior to you taking delivery, post repair. Our Service Manager, Jon Thomas, has already contacted you by phone to have you bring the vehicle back for an additional follow up. Please let us know if the issue is not resolved to your satisfaction.
Marietta Toyota is always honest with me about what my
Toyota needs. I have no regrets purchasing my Toyota Corolla.
Toyota needs. I have no regrets purchasing my Toyota Corolla.
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by donwscottjr
Service Price Transparency
Apr 03, 2024 -
Marietta Toyota responded
Thank you, Don, for your wonderful feedback! We're thrilled to hear you've had consistently honest experiences with us and are enjoying your Toyota Corolla. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to being here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!
Never any issue with this dealership.
keep doing what you guys do. Thanks a lot.
keep doing what you guys do. Thanks a lot.
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by ERAC
Service Price Transparency
Apr 03, 2024 -
Marietta Toyota responded
Thank you, Erac, for the glowing review! We're delighted to hear that you've consistently had positive experiences with us. We'll certainly keep doing what we do best! Don't forget, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We value your continued trust and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!