Keayon Williams

My 2021 Subaru WRX had a low tire pressure light on and the RF window was inoperable from the driver side switch. The car has approx 300 miles on it and the factory warranty just expired in August. At the the RF window was inoperable from the driver side switch. The car has approx 300 miles on it and the factory warranty just expired in August. At the time I called, I asked if they would submit the repairs under warranty. They said they would try. On the day of my appointment, I was told that they couldn't submit the repairs under warranty and I was charged $84.00. I think the repairs should have been covered or at least submitted to Subaru like I was told they would do. I'm not happy with the bill for my car which just ran out of factory warranty. All they did was add air to the tires, reset the light and the computer. More

by mark_rider2 Verified Customer Verified Customer

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Awesome people ! Great service ! Definitely the best Subaru dealer in the area and would only recommend w and l Subaru ! Great service ! Definitely the best Subaru dealer in the area and would only recommend w and l Subaru ! More

by randy Verified Customer Verified Customer

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Good job got it done in a good time frame so far so good will keep going back will keep going back More

by mikekristy12 Verified Customer Verified Customer

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Excellent valet service! Having excellent service is very important to me when considering where to buy my next vehicle. Having excellent service is very important to me when considering where to buy my next vehicle. More

by mrgnshs Verified Customer Verified Customer

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Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends experience I would recommend W&L service department to friends More

by dengel1053 Verified Customer Verified Customer

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Effective, efficient and personable……. workers know their jobs and perform it with efficiency! Love this dealership! workers know their jobs and perform it with efficiency! Love this dealership! More

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Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

by yrnstock62 Verified Customer Verified Customer

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OOPS! !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W& !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W&L Subaru. Unfortunately, this was far from my experience this time. My car was making some "clunking" noises that I was concerned about before driving to Virginia for vacation. The service tech found nothing wrong and told me that I needed to buy new tires. Since then the "clunking" noises have increase so I made another service appointment for the same problem. Again, they couldn't find any significant problem and said that it was probably a loose wheel weight. There was nothing mentioned about my tires this time. The service advisor was silently rude, not offering any help or suggestions as to what to do next. He acted like I was an inconvenience and I was interrupring his day. I wrote a note on my service invoice that stated my displeasure They never asked me if everything was OK but there where quick to process my credit card. While leaving the dealership, I noticed that my tire pressure light was on. I went back inside and asked the advisor if they could check my tire pressure. He said that the tires were probably just cold. How very shocking! W&L, I am very dissapointed with my service. I am also surprised and dissapointed that this is the way that you want your dealership to be represented. More

by Bus Driver Bill Verified Customer Verified Customer

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Quick, rental smooth as well. In and out in less than 5 minutes. Same on return of rental. In and out in less than 5 minutes. Same on return of rental. More

by Egglady Verified Customer Verified Customer

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Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. You are treated like family. Services are fully explained. Will continue going there. More

by etdesign Verified Customer Verified Customer

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