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Katie Grass

Overview Reviews (29) Inventory (458)

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Katie Grass

Katie Grass | Page 2

General Sales Manager

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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5.0

29 Reviews

Overview Reviews (29) Inventory (458)

Dealership Experience

5 yrs, 11 mos

5.0

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Katie Grass

March 21, 2026

Dealership Rating

Employee Rating

The dealers were very happy and outstanding with doing their work and treating the customers like family. their work and treating the customers like family. More

by CARINNOWAK223

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gonzalez, Manny Diaz, Alan Bastea, Dawd Gruszeczka, Joshua Garduno, Marco Gibson, Muhammed Ali, Tristan Diaz, Chevelle Clements

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Mar 27, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that the team was able to make your visit a great one! Our goal is to treat our customers like family, and we're so glad we could deliver during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 19, 2026

Dealership Rating

Employee Rating

This is the second vehicle we have purchased at this dealership. All staff very knowledgeable and accommodating. dealership. All staff very knowledgeable and accommodating. More

by S.R.LEVERSO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Grass

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Mar 20, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear your visit went great and that the staff was knowledgeable and accommodating! Our goal is to provide expertise and transparency to our customers, and we're glad we hit the mark with your visit! Thank you for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 03, 2026

Dealership Rating

Employee Rating

Good vibe at Patrick Hyundai. I am Already recommending to friends. Love my Tucson. Thanks. I am Already recommending to friends. Love my Tucson. Thanks. More

by 1031karyan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alan Bastea, Muhammed Ali, Mike Vanhoosier

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Mar 06, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit went great and that you loved our vibe! We appreciate the recommendation, and we look forward to assisting you in the future! Enjoy the TUCSON! - Patrick Dealer Group Customer Relations Team

March 02, 2026

Dealership Rating

Employee Rating

Up front concise Timely and friendly I bought three new cars in the last 10 years and this was by far my best experience with the dealership cars in the last 10 years and this was by far my best experience with the dealership More

by jimtomaso

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Grass

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Mar 06, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad you keep coming back, and that you continue to have a great experience with us! Our goal is to provide an excellent customer experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 01, 2026

Dealership Rating

Employee Rating

Friendly, quick and efficient I am a repeating customer and will come back Even though it's further from my house I continue to choose this dealer and will come back Even though it's further from my house I continue to choose this dealer More

by Leo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Grass

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Mar 06, 2026 -

Patrick Hyundai responded

Thank you for the 5-star review! We are so glad that you had a friendly and quick visit with us! Our goal is to ensure an efficient and friendly experience every time, and we're glad we hit the mark! We are so happy to hear you are a repeat customer, and continue to choose us, even though you may have other dealerships closer to you-it truly means a lot to us! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 15, 2026

Dealership Rating

Employee Rating

They offered a great deal on a vehicle with minimal haggling. Everyone was easy to work with. Nice facility. Shortest amount of time ever spent in the finance office and much faster experience buying a haggling. Everyone was easy to work with. Nice facility. Shortest amount of time ever spent in the finance office and much faster experience buying a vehicle overall. More

by Mike Bradean

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joshua Garduno

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Feb 20, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that the team was able to provide you with such a pleasant experience. Our goal is to provide a swift and stress free visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 07, 2026

Dealership Rating

Employee Rating

Outstanding service, great staff, convenient hours, fast closing on our new car, free gas was amazing, car was completely cleaned, nice job. closing on our new car, free gas was amazing, car was completely cleaned, nice job. More

by AJKMMAY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Grass

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Feb 10, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that you had a great visit, and that the staff provided outstanding service! Our goal is to ensure customer satisfaction, along with providing a customer experience that is second to none-we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating

Employee Rating

Had a great experience with the car purchase. Dave and Katie were great to work with and were very knowledgeable! Dave and Katie were great to work with and were very knowledgeable! More

by KASEY.FIRNBACH

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dave Polcik, Muhammed Ali

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Feb 06, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had such a great visit and that Katie and Dave were very knowledgeable and great to work with! Our goal is to provide an excellent customer experience, and we're so glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating

Employee Rating

Everyone was great except the Detail dept. was beyond horrible,myself and sales were picking off stickers in the snow. I got in it for the FIRST time after owning it ready to go! To see cardbo was beyond horrible,myself and sales were picking off stickers in the snow. I got in it for the FIRST time after owning it ready to go! To see cardboard boxes, seats not put in. I just paid 53 grand, cash to get in it for the first time dirty and boxes. Dirt from snow all over the doors even after the second time Katie talked to them, at this point I wanted to go home and just left. I should have some form of free detail for a good 3 years some place close to me no Orchard hyndai isnt close. It should be my choice. I'm 2hrs away from you. You guys should be embarrassed handing over a 2026, 53,000 car paid for with garbage and the seats not even in having the customer and sales men do it. I will tell everyone about that part. More

by KRISTENBOHNSTEDT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Grass

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Feb 06, 2026 -

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We would like to apologize that your visit wasn't up to expectations. We understand your frustration and your concerns are valid, especially when it comes to the detailing of a new car purchase. We would love the opportunity to make things right, so please feel free to email us at customerservice@patrickcars.com. - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating

Employee Rating

The team at Patrick Hyundai made sure that I was pleased with the deal that we worked out. Patrick Hyundai / Schaumburg was my second choice, the first choice of dealership (Lincolnwood Hyundai) try to take with the deal that we worked out. Patrick Hyundai / Schaumburg was my second choice, the first choice of dealership (Lincolnwood Hyundai) try to take advantage of me and gave me the worst deal possible, and really tried to take advantage of my family and I. The difference was night and day. Patrick Hyundai really saved the day! I would shop there again, and recommend anyone who needed a vehicle right away. Thank you, Patrick Hyundai/Schaumburg! More

by Avery Davis

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dave Polcik, Muhammed Ali , Naeem/finance manager.

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Feb 06, 2026 -

Patrick Hyundai responded

Thank you so much for your 5-star review! We are thrilled that you had such a wonderful experience with us, and we're glad we could save the day! Our goal is transparency, honesty and integrity, and we are so glad that was able to shine through in your visit! Thank you so much for choosing Patrick Hyundai, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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