Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Kathy Lira
Kathy Lira at Nissan of Torrance
Refer Me

Kathy Lira

HR

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.3
19 Reviews
4.3

19 Reviews

Write a Review

19 Reviews of Kathy Lira

December 28, 2024

Dealership Rating
Employee Rating

Updated: Some people in there are rude and lack empathy. No clear explanation on why issue happened. Called today to schedule appointment. Horrible service. Lady named Kathy refuse to order me a lift and More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Burns , Not going to put names, I don’t need retailiation

Report | Print
Jan 01, 2025

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000

Feb 14, 2025

NO20 responded

Wish I could downgrade my review to 1 star. Tried calling and today to schedule an appointment for a part which cost over 1000$ and the lady named Kathy told me that it will take 4-5 hours to fix my car. On my request to get me an Uber/lift she refused saying that I need to live within 10 mile radius. And I live 11 miles away. And then she hang up on me. Horrible services, lacks customer empathy

October 14, 2024

Dealership Rating
Employee Rating

Good service advisors and a great team. Marcel was great Sto take may car and a great service. More

by DUARTE.BALTAZAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Capri Blas, Marcell Saavedra, Lily Bandea, Miguel Gonzalez , N/A

Report | Print
Oct 18, 2024

Nissan of Torrance responded

Hello Baltazar, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 31, 2024

Dealership Rating
Employee Rating

I’ve never meet such a hard workeing man than Richard Burn great representative he’s very calm and very patient with customers I never walk away unhappy because the performance maintenance is the best. More

by sheiladouglas18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Alex Camacho, Victor Garcia, Richard Burns, Alberto Arellano, Lily Bandea, Miguel Gonzalez, Frankie Figueredo , Mandez Jones

Report | Print
Sep 06, 2024

Nissan of Torrance responded

Hello Sheila, thank you for your kind words regarding your experience with Richard. We feel lucky to have a team member like Richard on our team. It is feedback like yours that keeps us all so motivated. Our team at Nissan of Torrance looks forward to your next visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 23, 2024

Dealership Rating
Employee Rating

DENIED CLAIM ON WARANTY PARTS , AFTER BEING A LOYAL CUSTOMER , CAUSING HAVOC FOR OUR CUSTOMERS !!! More

by AAMCOHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Campos

Report | Print
Aug 24, 2024

Nissan of Torrance responded

Hello Vince, I did speak with David our service Manager and he did explain that Nissan (manufacture) declined the claim as you couldn't provide the documentation being requested. We are surprised and very disappointed that you would write this review after David explained to you what caused for the warranty to be declined, not only that but we also waived the diagnostic fee of $273. We kindly ask that you state the truth about your experience, as we didn't cause any Havoc for you or your customer. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 13, 2024

Dealership Rating
Employee Rating

Torrance Nissan has top notch Service advisers and the entire team is very professional and kind. I would recommend this place to everyone who needs the best to maintain their Nissan cars More

by THEALEE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, David Campos, Alex Camacho, Victor Garcia, Richard Burns, Jimmy Vasquez, Frankie Figueredo , Manny Villegas

Report | Print
Jun 15, 2024

Nissan of Torrance responded

Hello Thea, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2024

Dealership Rating
Employee Rating

My service rep was very good, explained clearly to me what the service would include very polite, and easy to understand. More

by TARZANADAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Richard Burns, Lily Bandea , Reginald Thomas, Manny Villegas

Report | Print
May 04, 2024

Nissan of Torrance responded

Hi Dave, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 27, 2024

Dealership Rating
Employee Rating

They have a dedicated staff in both sales and maintenance. Go out of their way to make it right More

by DAMIANCHAMBERLIN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Alex Camacho, Richard Burns, Jimmy Vasquez, Lily Bandea

Report | Print
May 03, 2024

Nissan of Torrance responded

Hello Damian, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 02, 2023

Dealership Rating
Employee Rating

The best 👍 to become more for my family my friend and the community of Torrence City More

by ANA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Alberto Arellano, Lily Bandea, Miguel Gonzalez , Manny Villegas

Report | Print
Dec 05, 2023

Nissan of Torrance responded

Hello Ana, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 06, 2023

Dealership Rating
Employee Rating

Very good customer service. I always take my car there for service. Would highly recommend them. More

by Shavonf@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, David Campos, Victor Garcia, Alberto Arellano, Lily Bandea, Miguel Gonzalez , Alisa Retunski, Manny Villegas

Report | Print
Nov 11, 2023

Nissan of Torrance responded

Hi Shavon, we are so happy to read such a great review about Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 20, 2023

Dealership Rating
Employee Rating

Nissan provided us with great service. My car was repaired quickly and they kept me updated. More

by JMONGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes , Esteban Montorro, Eddie Rosas

Report | Print
Jun 13, 2023

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

1
2

Dealership Inventory (181 Vehicles)

new 2025 Nissan Altima car, priced at $26,813
2025 Nissan Altima
new
Gray exterior
CVT with Xtronic
FWD
$26,813
View Details
new 2025 Nissan Frontier car, priced at $38,138
2025 Nissan Frontier
new
Red exterior
9-Speed Automatic with Overdrive
RWD
$38,138
View Details
new 2025 Nissan Sentra car, priced at $24,520
2025 Nissan Sentra
new
Red exterior
CVT with Xtronic
FWD
$24,520
View Details
new 2025 Nissan Altima car, priced at $26,813
2025 Nissan Altima
new
Black exterior
CVT with Xtronic
FWD
$26,813
View Details
new 2025 Nissan Kicks car, priced at $25,982
2025 Nissan Kicks
new
Red exterior
CVT with Xtronic
AWD
$25,982
View Details
new 2025 Nissan Kicks car, priced at $22,310
2025 Nissan Kicks
new
White exterior
CVT with Xtronic
FWD
$22,310
View Details
View All Inventory