Justin Chretien | Page 44

Outstanding Customer Service I flew in from out-of-state to purchase a high end Ford from them. The service was outstanding. They arranged to pick me up at the airport. I was m I flew in from out-of-state to purchase a high end Ford from them. The service was outstanding. They arranged to pick me up at the airport. I was met in the airport and transported to the dealership in a luxury vehicle and dropped off at the front door. They made me very comfortable while I finalized the deal. They fed me lunch before I left and they made sure I had water for my 8 hour drive back home. They even made to follow up with me to make sure I made it home safely. Outstanding customer service!! Every detail accounted for and my sales associate very considerate to my every need during my 3 hours at the dealer. Highly recommend this Dealership. More

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Best experience in over 60 years of buying new autos Our salesperson Vimal Roy was great in showing us the options and explaining in detail all questions asked - he was sincere and not pushy. His boss J Our salesperson Vimal Roy was great in showing us the options and explaining in detail all questions asked - he was sincere and not pushy. His boss Justin Chretien was also great. All questions were answered professionally and the rest is history - we purchased a Highlander Limited and love the car and the total expertise of the dealership. This car was difficult to find in our color and with the options desired but they came through. We traded in a 2013 Venza which we loved but you no longer make them. The dealership is much improved over the last couple of years and I would recommend them to anyone. A great experience. More

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Finally found my FOREVER DEALER This was my second vehicle I have gotten from them. And I am sure that I will never go anywhere else as long as the service and sales always keeps tr This was my second vehicle I have gotten from them. And I am sure that I will never go anywhere else as long as the service and sales always keeps treating me like a person and not just a number. The hand shakes, the extra thank yous, and the willingness to make a fair deal feel just right. More

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New 2017 Toyota Camery Purchase My wife Delaine and I went to see what kind of deal we could get at the Toyota of Cleveland on a Saturday when snow was on the ground. Not knowing if My wife Delaine and I went to see what kind of deal we could get at the Toyota of Cleveland on a Saturday when snow was on the ground. Not knowing if they were open, due to the weather, and sure enough they were. Juan and Justin both helped us with our issues and questions we had about our Toyota van that we were wanting to trade in. They made us feel like family, and gave us a great deal. These folks are down home people who make you feel great while doing business with them. Zane the finance manager really knows how to make the closing move fast and smooth, he answers all of our questions, and really explains the entire process to you in a way that you can understand the it. All I can say is that we have always been Toyota people, and will always stay Toyota people. These guys have won our business now and for our further new car purchases. Thank you guys for the great hospitality. We love our new camery, and thanks for lunch.... More

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Purchased 2016 4 Runner SR5 Limited Great experience. The Staff was very friendly, professional, & fair. Awesome price for the car. Love it! Highly recommend this dealership. Very easy t Great experience. The Staff was very friendly, professional, & fair. Awesome price for the car. Love it! Highly recommend this dealership. Very easy to work with. More

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AMAZING DEALERSHIP! On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately due to the fact that she had totaled her car only 2 days before. We decided to go to Cleveland as it appeared that the dealerships were in the same vicinity & she wanted to look at Nissan, KIA, Toyota & Honda. My intent was for her to get the full experience of deciding & buying a car as she had never been exposed to this. We approached the Toyota dealership first. As we drove around to look at the type vehicles, we were greeted with a warm smile & nod from Roger Thompson. As we entered, I explained to Roger that we were just in the "shopping" stage & I did not want to run our socials until she had decided what she wanted & that we were going to be visiting other dealerships as planned. He immediately took us under his wing & treated us with patience, knowledge & respect. He totally engaged her knowing that ultimately I would be the one with the credit to make any deal we found. He brought a car for her to drive & explained every detail of every feature the car had. We returned to the dealership & Roger began to ask the normal questions in order to run figures for us. I once again explained to him the insistence I had in the "full" process. He brought us the numbers on the car & brought his manager in to meet us & that was truly what he did, no pressure, not a word about trying to finalize a deal! (Roger had done his work behind the scene to make sure that there was no pressure), We left there & went to their Honda competitor (determined to get the "full" experience). The experience was horrifying with the salesman not ever giving us his name. He never even looked at my granddaughter! We did drive a vehicle where my granddaughter had to ask him the questions about every feature & he did not even give directions on the route & finally got lost himself & had to pull his phone out to get us back to the dealership. My granddaughter didn't even want to go back in the dealership so that we could get the numbers on this vehicle. I finally received the numbers & as he left to go get his manager, I escaped to my car! As we drove out of the Honda dealership, I asked her to get us the address to one of the other dealership & she indicated that she wanted to go back & purchase the Toyota vehicle from Roger. Once again every detail was explained until she totally understood what commitment she was making with no feeling of being rushed! I have bought many vehicles through the years & NEVER agreed on the first offer. But because of the respect that Roger & his team gave her & me, I didn't haggle with the numbers. The process became more about how we were treated (WITH RESPECT) instead of haggling over a few dollars! So my granddaughter left with a "full" awesome experience & a brand new 2016 Toyota Corolla! I probably will not need too many more vehicles but if I were to ever need one, I would drive two & a half hours to purchase from this dealership! It truly was a great experience & one that I will share with everyone! Thank you Roger & all the team at Toyota of Cleveland! More

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Great Experience Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman tha Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman that went over the entire car with me and went with me on a test drive. I agreed to purchase after driving. The price was fair, paperwork was quick and efficient and they answered all my questions. Left a happy customer with a great car. More

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Great experience!!! Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second!! Everyone I met and dealt with was courteous and really went out of their way to make sure I got the best deal possible!!! Friendly staff, quality products and service, comfortable and inviting environment...all reasons I will continue to return for service and any future car buying needs!! More

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New car purchase Staff was helpful and friendly. Prices were fair with an excellent choice of inventory. Salesmen were helpful without being overbearing. Facility was Staff was helpful and friendly. Prices were fair with an excellent choice of inventory. Salesmen were helpful without being overbearing. Facility was nice. Thank you. More

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Great experience I had a wonderful experience at Toyota of Cleveland. All the staff were very helpful. I got just what I wanted because they were willing to go the ext I had a wonderful experience at Toyota of Cleveland. All the staff were very helpful. I got just what I wanted because they were willing to go the extra mile. More

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