Justin Birdwell

I’ve had excellent service in the sales department however I’ve been unhappy with the service I’ve received from the service department. I have a brand new 4Runner and there is a defect on the brakes. however I’ve been unhappy with the service I’ve received from the service department. I have a brand new 4Runner and there is a defect on the brakes. I made an appointment after my representative said that the parts were in to get it replaced drove two hours to have my vehicle not have been repaired, parts were not in. I am disappointed in the miscommunication, especially since we drove 4 hours to have nothing completed. More

by goldengirl Verified Customer Verified Customer

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Justin Birdwell takes care of dealership experience professionally. He keeps me updated about the things that need to be done and easy to work with. I will recommend bcs toyota. professionally. He keeps me updated about the things that need to be done and easy to work with. I will recommend bcs toyota. More

by fcast24 Verified Customer Verified Customer

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Dealership continues to be efficient and dependable. My experience has been very positive and I feel comfortable leaving my car in your hands. My experience has been very positive and I feel comfortable leaving my car in your hands. More

by RGSHELDEN Verified Customer Verified Customer

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Loved the service! !! Justin went above and beyond to help me with what I was concerned about. !! Justin went above and beyond to help me with what I was concerned about. More

by LBRISTER Verified Customer Verified Customer

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They care about their customers and the service department is top notch. We feel we are in good hands. department is top notch. We feel we are in good hands. More

by pmmurillo Verified Customer Verified Customer

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The people who work in this dealership is always professional. I have been using this location for more than 10 years, they are the best. professional. I have been using this location for more than 10 years, they are the best. More

by Glenda Pivaral Verified Customer Verified Customer

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I had a great experience getting my oil changed and tire rotation. It has been the highlight of my year. rotation. It has been the highlight of my year. More

by glk1964 Verified Customer Verified Customer

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Had a great experience with my recent oil change and maintenance appointment. Got an appointment the same day I called. Greeted quickly upon arrival with friendly service managers who quickly filled out maintenance appointment. Got an appointment the same day I called. Greeted quickly upon arrival with friendly service managers who quickly filled out on a tablet info needed to process the work/ service request. Manager trainee led me into the waiting room after offering me an approximate time of about an hour wait. Approximately 1/2 hour later, a text came to my phone, stating 2 items could use replacing.I was able to approve the new cabin filter and wiper blades and via text,10 min later, was asked to come back to check out at service manager’s desk. Checked out quickly and was on the road in less than an hour. Service seems to improve every time I make a visit! More

by janwalt06 Verified Customer Verified Customer

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I've worked with Justin Birdwell to service my vehicles for over 7 years. He is a trusted advisor for the three vehicles I purchased at BCS Toyota. I'm a very satisfied customer. for over 7 years. He is a trusted advisor for the three vehicles I purchased at BCS Toyota. I'm a very satisfied customer. More

by KFRUSSELL22 Verified Customer Verified Customer

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I was scheduled for the wrong day and my car was skipped in the que so I had to wait over 2 hours for my car that was getting an oil change. My service guy did apologize. in the que so I had to wait over 2 hours for my car that was getting an oil change. My service guy did apologize. More

by JWOLZ Verified Customer Verified Customer

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