Juste Jakimaviciute

The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

by paganj02 Verified Customer Verified Customer

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Service was fine no problems in and out pretty fast I was surprised unfortunately gotta go back couldn’t leave truck over night to get something else fixed surprised unfortunately gotta go back couldn’t leave truck over night to get something else fixed More

by aaron.morris64 Verified Customer Verified Customer

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I give them 5 🌟 🌟 🌟 🌟 🌟 they were very helpful attentive hospitable courteous and prompt highly recommended 👍 attentive hospitable courteous and prompt highly recommended 👍 More

by EDUBBS1965 Verified Customer Verified Customer

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Fast and professional service in both sales department and service department. Service department went out of their way to get my truck finished. and service department. Service department went out of their way to get my truck finished. More

by dalehd883 Verified Customer Verified Customer

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CAROLINA is a very professional employee. She kept me updated on my service and was prompt in getting the job done. Thank you very much. She kept me updated on my service and was prompt in getting the job done. Thank you very much. More

by Dquinlan18 Verified Customer Verified Customer

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