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Joshua Fernandez

Overview Reviews (245) Inventory (387)

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Joshua Fernandez

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Joshua Fernandez

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.3

245 Reviews

Overview Reviews (245) Inventory (387)

4.3

245 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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245 Reviews of Joshua Fernandez

January 04, 2025

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They no work good every time I need fixing something he never fixing on time and take to much time never fixing on time and take to much time More

by neyvidal1982

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Gina Carpio, Abdel Trabelsi, Salah mani, Carlos Alejo, Shelby Bishop, Mathew Westberg, Fiyin Adeyeye, Hector Rodriguez

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Jan 04, 2025 -

Greenway Kia East responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

January 04, 2025

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Didn’t feel like they were willing to help. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. More

by CDOKELL38

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Recommend Dealer

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January 03, 2025

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Horrible service and unproductive staff, if you have an appointment you should not have to wait 2hrs and 40min for them to even start looking at your car… then charge you insanely for the amount of time. appointment you should not have to wait 2hrs and 40min for them to even start looking at your car… then charge you insanely for the amount of time. More

by MATTHEWKENNEDY0518

Verified Customer

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Recommend Dealer

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Jan 03, 2025 -

Greenway Kia East responded

Matthew, Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

December 31, 2024

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Joshua is very profesional and Good customer services. thank you for everything appreciated u services thank you for everything appreciated u services More

by Angel

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Dec 31, 2024 -

Greenway Kia East responded

We're delighted to hear that Joshua provided you with professional and excellent customer service at Greenway Kia East. Thank you for your kind words, and we appreciate your support!

December 31, 2024

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This dealer the people are very bad they never said the true no honest no good service nothing. true no honest no good service nothing. More

by neyvidal1982

Verified Customer

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Recommend Dealer

Other Employees Tagged: Joseph Mnassa, Gina Carpio, Jose Navedo, Jairo Paez, Ayoub Lazaar, Salah mani, Carlos Alejo

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Dec 31, 2024 -

Greenway Kia East responded

We apologize for any inconvenience you experienced. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

December 31, 2024

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I happy thank u for car my car and car wash too very friendly joshua friendly joshua More

by Angel

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Service Communication

Recommend Dealer

Yes

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Jan 02, 2025 -

Greenway Kia East responded

We are glad to hear that Joshua provided friendly service. Thanks for choosing Greenway Kia East!

December 27, 2024

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Friendly team that got the requested work done quickly and efficiently. Great job done by all. and efficiently. Great job done by all. More

by MHIEMENZ

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Dec 30, 2024 -

Greenway Kia East responded

We really appreciate you taking the time to leave Greenway Kia East this awesome review, thank you!

December 23, 2024

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Just terrible car wasn't prepared properly. Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any tire. No call backs from dealer. More

by semerson91

Verified Customer

Workmanship

Service Time

Recommend Dealer

Other Employees Tagged: Carlos Alejo

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Dec 23, 2024 -

Greenway Kia East responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 21, 2024

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They have no commitment of words, no respect for the customer, They weren't honest, My problem is the sales department and managers customer, They weren't honest, My problem is the sales department and managers More

by Maria

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Other Employees Tagged: Oussama Alhyane, Luigi Nicoloso, Carlos Alejo

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Dec 22, 2024 -

Greenway Kia East responded

Maria, we take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 19, 2024

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Employee Rating

You’ll see my review on google ;) make sure to do better at communicating at our big ages we should already know that. at communicating at our big ages we should already know that. More

by KIARANARARRO96

Verified Customer

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Recommend Dealer

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Dec 19, 2024 -

Greenway Kia East responded

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