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Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 13

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
155 Reviews
4.6

155 Reviews

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155 Reviews of Josh Grant

March 29, 2023

Dealership Rating
Employee Rating

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monique Case, Steve Donovan, Steve Staub

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Mar 29, 2023

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 15, 2023

Dealership Rating
Employee Rating

I appreciated that Hawk Ford came to my office to pick up my car and then dropped it off after the service was over. As a busy working single mom, this is a huge help! More

by mdgayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Sakumoto

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Mar 17, 2023

Hawk Ford of St. Charles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

February 24, 2023

Dealership Rating
Employee Rating

Service rep Joe was a pleasure to work with my car was worked on very professionally.. More

by jbarsotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 21, 2023

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Employee Rating

My car was serviced on time and I was kept informed as to the various options available. Joe Anderson did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to Joe outstanding customer service! We hope to be of service to you again! Take care!

February 19, 2023

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Employee Rating

The staff and service were out of this world! I even was surprised when the cost came out less than expected. Will use them again. More

by KATHLEENOLIVER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Mar 03, 2023

KATHLEENOLIVER28 responded

Keep up the good work.

January 09, 2023

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Employee Rating

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 11, 2023

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

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Employee Rating

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin, Kirk Brown, Daniel Mohon , Jim Pascente, Tech: Sweet Htoo... 5 Stars..

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Mar 02, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 06, 2023

Dealership Rating
Employee Rating

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. More

by SARAMARIELOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Colin , Connor Brown, Monique Case, Brett Howard, Steve Staub

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Mar 02, 2023

Hawk Ford of St. Charles responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

December 31, 2022

Dealership Rating
Employee Rating

Called two days in a row several times trying to schedule with quick lane and no one would answer the phone when transferred. Very aggravating! Finally drove over to speak with someone, then was told quick More

by Lgjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2023

Hawk Ford of St. Charles responded

Good Afternoon, my name is Jessica Vida, I am one of the Managers at Hawk Ford. First, I wanted to apologize for any frustration. When booking an appointment, you can visit our website to schedule (we have a new scheduling tool that's easy to use!) or call us at 630-584-1800, option 2! We have a department dedicated to scheduling service appointments that will help take care of you and point you in the right direction. To avoid any of this happening again, next time you schedule, feel free to ask for me and I'll make sure your appointment process is seamless. Thank you for being a Hawk Customer!

December 21, 2022

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Employee Rating

The staff was friendly. The service department was very nice and knowledgeable. We will come back. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Donovan, Brett Howard, Jennifer Rocio

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Dec 22, 2022

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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