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Josh Chaffin
67 Reviews
Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
10 yrs, 3 mos
Languages Spoken
English
Spanish
67 Reviews
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67 Reviews of Josh Chaffin
March 15, 2026
Josh crushed it today as the lone service advisor on a slammed weekend—managing three techs and a packed lobby while staying cool as a cucumber. He remembered my name from the start, juggled phones polite slammed weekend—managing three techs and a packed lobby while staying cool as a cucumber. He remembered my name from the start, juggled phones politely, and kept everything moving smoothly despite the chaos. He even found a missing BMW key that had everyone else stumped, and jumped in to help the sales staff call Oscar when things got hectic. Somehow he solved problems for multiple people at once while making each customer feel genuinely looked after. Understaffed and under pressure, Josh never lost his friendly, professional edge. He’s exactly who you want handling your car—and the reason I’ll definitely be back! More
by Bealem
March 13, 2026
Cindy was great and worked with me on getting the most important things done and let me know what I could get done at a later time. important things done and let me know what I could get done at a later time. More
by Nemo
Verified CustomerOther Employees Tagged: Eric Garcia, Cindy Rivas
March 10, 2026
Josh was amazing and very responsive in keeping me updated and informed on the status of my car. updated and informed on the status of my car. More
by aarjasan
Other Employees Tagged: Jedadiah Wallbrecht
March 10, 2026
Gena is a great asset. She is very good with customers and makes sure they are comfortable while waiting. The facility is beautiful and very comfortable. A first class expe She is very good with customers and makes sure they are comfortable while waiting. The facility is beautiful and very comfortable. A first class experience for car service. More
by TOMLANGAN123
March 10, 2026
Great customer service as always. Even though it was a sudden problem with my car that required immediate service, the work was done very quickly and accurately. Even though it was a sudden problem with my car that required immediate service, the work was done very quickly and accurately. More
by Brianjordan_68
March 08, 2026
I had a small issue with my new Hyundai Santa Fe, and Cindy was fantastic to work with. She was friendly, professional, and handled everything quickly and efficiently. It’s great to deal with someone who Cindy was fantastic to work with. She was friendly, professional, and handled everything quickly and efficiently. It’s great to deal with someone who truly cares about customer service. Thank you! More
by GDCARUSO
Other Employees Tagged: Eric Garcia, Cindy Rivas , Cindy Rivas
March 06, 2026
Disappointed in $20 increase for oil change, apparently since Indigo took over. Also my invoice did not reflect the $100 cash payment on my final bill, only the balance that I paid using a credit card. I since Indigo took over. Also my invoice did not reflect the $100 cash payment on my final bill, only the balance that I paid using a credit card. I do not know who Jedidiah is but Josh was very helpful. Appreciated the shuttle service as well as the car wash that I normally take advantage of. Still find your hourly labor charge is outrageous! More
by SUSANCASTRO1
February 20, 2026
So refreshing to have such excellent service. My car was ready exactly on time and I was out the door. Waiting area was clean and comfortable. Doing business here is truly a pleasure. My car was ready exactly on time and I was out the door. Waiting area was clean and comfortable. Doing business here is truly a pleasure. More
by nrl77777
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