Josh Cash

Since new service manager took over, I feel like a number. He doesn't have 2 mins to spare to talk to me. Radiator replaced = $3,700 for a radiator replacement. 3 weeks later, 'new' collant leak. M number. He doesn't have 2 mins to spare to talk to me. Radiator replaced = $3,700 for a radiator replacement. 3 weeks later, 'new' collant leak. Made an appointment waited 3 hours and they wanted $1,500 for an upper radiator hose replacement. Highway robbery. I had a local mechanic do the hose replacement - total cost: $500. It took 2 hours. BMW of Sarasota quoted the job at 3.8 hours. They lie about the amount of time a job will take. And BTW, there is a 3% unchanged if you use a credit card. Seriously, your margins (more than 100% on parts) and the labor is not enough? More

by carlos mb Verified Customer Verified Customer

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Cameron was very helpful and responsive In handling my repair. He communicates effectively and has a great bedside manner. repair. He communicates effectively and has a great bedside manner. More

by John.cutrone Verified Customer Verified Customer

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Service was great except you have to constantly follow up on progress. Otherwise all good. on progress. Otherwise all good. More

by gsantchurn Verified Customer Verified Customer

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Joshua, he is the best of the best , he deals with customers as they his family, I promise as long he is there I will always service my car and my family and my friends with him , he deserves to be ce customers as they his family, I promise as long he is there I will always service my car and my family and my friends with him , he deserves to be ceo of this dealership, we need someone like him in this life, he just look at my car and he knows the problem and the cost even without looking at his computer unbelievable how smart he is More

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Fast and friendly service, pricing is always reasonable. The complementary car wash to wrap up the service is the best. Thank you BMW of Sarasota, for being the best dealership in town to have your vehicle The complementary car wash to wrap up the service is the best. Thank you BMW of Sarasota, for being the best dealership in town to have your vehicle serviced. More

by Steven Serrano Verified Customer Verified Customer

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The staff were super friendly and made the whole process smooth. The service team was super. Highly recommend! smooth. The service team was super. Highly recommend! More

by OCOPPERI Verified Customer Verified Customer

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The service manager went out of way to help in getting my repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. More

by gsantchurn Verified Customer Verified Customer

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What in for an oil change and I’m glad I did because they discovered that all of my tires were almost bald and I didn’t notice. discovered that all of my tires were almost bald and I didn’t notice. More

by ERIC@CFAPRMO.COM Verified Customer Verified Customer

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Josh Cash is the most disrespectful person I have ever met. Other than calling my advisor “an idiot from Chevy”…. He also called the technicians in the back “xxxxxxx.” This is after they told me the engin met. Other than calling my advisor “an idiot from Chevy”…. He also called the technicians in the back “xxxxxxx.” This is after they told me the engine mount collapsed after 2 months from being replaced. I questioned them about it and he said he would get somebody that’s good to check it the next day. Weird that one day I’m being asked to pay over $1000 and the next day the engine mount is fine. I get mistakes happen in the back but this experience was unacceptable. I will never be back because of Josh. My advisor is a great person and handled the situation extremely professionally even if Josh thinks he is an idiot. More

by mattallen211 Verified Customer Verified Customer

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excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

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