Joseph Mnassa

This dealer the people are very bad they never said the true no honest no good service nothing. true no honest no good service nothing. More

by neyvidal1982 Verified Customer Verified Customer

Report | Print

These people are very unresponsive despite me texting, calling, and submitting inquiries via the Greenway Kia East website attempting to get some resolution. They are untrustworthy and have poor customer calling, and submitting inquiries via the Greenway Kia East website attempting to get some resolution. They are untrustworthy and have poor customer service skills overall. They ran my credit under false pretenses- promising specific lease terms - and then after, telling me that the salesperson was confused, and the price would be higher than quoted. I was misled into giving them access to my credit file and to date, they have not tried to remedy their mistakes. More

Report | Print

I purchased my vehicle from greenway Kia east on August 17 2024. It is my belief the The dealership purposely and conciously put me on the worst finance option for financial gain on their behalf for higher 17 2024. It is my belief the The dealership purposely and conciously put me on the worst finance option for financial gain on their behalf for higher "kickbacks" from the finance company. They also added extra fees and warranties at a cost of almost $5000 again for higher kickbacks which I clearly declined in the purchasing office. As a result of their actions I am now stuck in a high interest car loan as well as my monthly payment being hundreds of dollars higher than with the credit appropriate financing. The dealership said the only finance company that approved the deal was the one they presented me, and that they were going to "help" me and presented a deal that consisted of purchasing the car on that day at the high interest and monthly payment and return to them after 90 days to refinance the car at a lower interest and payment, that was a lie. I returned after the 90 days and instead of honoring their commitment they wanted me to purchase a new vehicle instead. When I told them that is not what I want, they told me to come back in another 90 days. Upon reviewing my contract I discovered all of the added fees as well as my contact email being changed to the general managers email. When contacted dealership no one in upper management was willing to see me and sales staff that assisted in my sale all refused to speak to me. More

Report | Print

All staff members and sales representatives and managers treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this dealership. More

by jluvm2012 Verified Customer Verified Customer

Report | Print

My car was never fixed. I was told to take it to another dealership to see if they could fix it. I was told to take it to another dealership to see if they could fix it. More

by Skyguy87 Verified Customer Verified Customer

Report | Print

I always come here to Greenway Kia for all my vehicles I have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon (1st time) they are amazing, I would recommend to anyone 😊 More

by carissalcruz Verified Customer Verified Customer

Report | Print

Great overall experience, straightforward buying process and fair pricing. All our questions and concerns were quickly answered, and fair pricing. All our questions and concerns were quickly answered, More

by al4ylia Verified Customer Verified Customer

Report | Print

serene, well-maintained, perfect for a relaxed car buying experience, with ample space and beautiful landscaping, making it a great dealer to service, buy, or trade your car, . buying experience, with ample space and beautiful landscaping, making it a great dealer to service, buy, or trade your car, . More

by jperez1751 Verified Customer Verified Customer

Report | Print

Yoannel was great. He gave me necessary information to help with my car shopping experience He gave me necessary information to help with my car shopping experience More

Report | Print

This dealership kept our vehicle for a full 3 weeks and did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serio did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serious issue with the main EV battery failing. The vehicle has had an issue for nearly a year of not getting the total of over 300 miles on a full charge. When I purchased the vehicle, the selling dealership showed me the specifications of getting up to 330 miles on a full charge. For the first 6 months, it did get between 325 and 330 miles on a 100% charge. After the first 6 months, the total miles starting declining drastically until it was only getting 215 to 227 miles on a full charge, and it was less than 2 years old with only about 12,000 miles on the vehicle when the issue started. I had taken the vehicle to two (2) other KIA dealerships that also did absolutely nothing but keep our vehicle for weeks. All of this was explained to the service advisor up front. He promised me that they would replace the main battery and agreed that the condition and issue happening was not normal or acceptable. Then, after 3 weeks, they did nothing but give excuses as to why they would not replace the main battery, all of which is under full warranty and under $3,500 of extended warranties that I purchased. I asked to speak to the General Manager. They put me on hold for about 30 minutes, and then come back with, "He is not available and will have to call you back." The GM and no other senior manager ever called me back, and I had to call 3 more times before I could get anyone. The Service Manager finally call me back 3 days later and started questioning me like I was stupid and knew nothing about my vehicle. He did nothing as well but waste my time. In response to another complaint, the dealership asked for me to call them "to talk about it". I am finished waiting on hold for hours and talking. If they really wanted to do the right thing, they would be calling me and solving the issue by honoring warranties that I have already paid. They have my phone number. If they do not want to do the right thing like any decent, professional business organization, then they can waste their time and money talking to state and federal investigators, my attorneys, and a federal judge in court. Therefore, legal action may soon be pending, and I am in process of filing several complaints with federal and state agencies for deceptive practices, fraud, and financial crimes. I am finished talking. It is time for action. They will get what they deserve. More

by Cal Pay7 Verified Customer Verified Customer

Report | Print