Jose Hernandez

"My experience at DCH Honda on Monday, June 8th was an absolute disgrace to the automotive industry. I walked into the showroom ready to do business, but the entire sales staff and management were complet absolute disgrace to the automotive industry. I walked into the showroom ready to do business, but the entire sales staff and management were completely checked out. I was entirely ignored by numerous salespeople who were eating breakfast or grouped up talking about sports, and management did absolutely nothing about it. This place is a complete failure of customer service, and I strongly advise the owner to be embarrassed by this shameful establishment." More

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If i could give 0 stars I would for how they handle cash buying customers. Used Service department damaged my car and refused to fix it correctly. DO NOT BUY A CAR HERE. I bought a 2018 Honda Civic EX fr buying customers. Used Service department damaged my car and refused to fix it correctly. DO NOT BUY A CAR HERE. I bought a 2018 Honda Civic EX from DCH Paramus Honda in cash and in full. I brought it back under my 30-day warranty window because the passenger-side LaneWatch camera wasn't calibrated. Instead of fixing it like a professional dealership, the Used Car Director, Jose Hernandez, tried to cheap out to save his department's budget. He ordered a cheap mirror off EBAY which arrived in the wrong colored part. When it arrived blue instead of black, his mechanics secretly tried to perform a sloppy camera-swap into my original mirror shell. They used metal prying tools and force, which completely damaged the internal structural brackets, left the clips exposed, and violently chewed up and ruined my factory plastic molding. When I mentioned this to him on the lot, Jose admitted it looked terrible but then tried to gaslight me by claiming my car had a “'previous aftermarket mirror” a complete lie to hide their own structural property damage. I escalated the issue to the Service Director, Daniel Talbot, and the General Manager, Wael Yunes. Instead of ordering a complete factory OEM mirror assembly to fix the structural brackets his mechanics snapped, Talbot and Jose emailed me confirming they are trying to force me to accept a cheap plastic “mirror cap” patch-job to cover up the broken base. Jose Hernandez then emailed me calling this a “goodwill courtesy” repair. This dealership severely damaged a cash-paying customer's vehicle through a deceptive, unapproved eBay repair, and is now actively refusing to replace the complete assembly they broke. I have a full email chain of this unprofessional runaround and I am filing formal fraud and property damage claims with the New Jersey Division of Consumer Affairs and Lithia Motors Corporate. If you look at the other 1-star reviews, damaging customer cars and trying to cover it up is a regular pattern for this facility. Avoid DCH Paramus Honda at all costs. More

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Mixael is the best. He showed me several cars, was very knowledgeable of the cars that he had in stock. He is a GEM!!! He has great customer service, was very honest wit He showed me several cars, was very knowledgeable of the cars that he had in stock. He is a GEM!!! He has great customer service, was very honest with his transactions.. He is a an asset to DCH. I can’t wait to send my wife to him, so she can pick up her precertified PILOT!!! Thanks Mixael you made my buying experience a JOY!!!! NO PAIN MIX!!!thanks again Mixael 🙏👍❤️ More

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Max had full knowledge & command of the vehicles features and was able to explain and show me the advantages of the vehicle I leased. Even when there was a little set back, he jumped on the issue and got it and was able to explain and show me the advantages of the vehicle I leased. Even when there was a little set back, he jumped on the issue and got it resolved right away. More

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left super happy. I'm going to recommend the dealer and the salesperson to my friends. They all treated me super well. I give it 5 stars. A clean place. I definitely r I'm going to recommend the dealer and the salesperson to my friends. They all treated me super well. I give it 5 stars. A clean place. I definitely recommend it. Thank you so much More

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Brandon was insightful and super patient, which is everything I needed to feel the confidence and excitement about my new car. All the moving parts in the decision making process have all led me to fe everything I needed to feel the confidence and excitement about my new car. All the moving parts in the decision making process have all led me to feel extremely happy with my new car. More

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I had such a great experience at DCH Paramus Honda and absolutely LOVE my beautiful new 2025 HR-V! Hamad Deeb really went above & beyond throughout the entire process! I am a single girl who had a terribl absolutely LOVE my beautiful new 2025 HR-V! Hamad Deeb really went above & beyond throughout the entire process! I am a single girl who had a terrible experience at another dealership, so I was hesitant and nervous to go through the car buying process again, but Hamad was very understanding and patient with me and guided me each step of the way. He found the exact car I wanted in another town and arranged to have it brought in and even came into work on his day off so that I could get the car as soon as possible! He also spent a lot of time explaining each and every feature of the vehicle with me to ensure I knew how to properly use all the safety & entertainment features. I also can't thank mechanic Anthony Colon enough for all of his help & guidance with my former vehicle that I traded in and his advice on purchasing the new HR-V! He is such a knowledgeable & trustworthy mechanic who genuinely cared to make sure I was safe! I definitely recommend asking for both of them at this dealership :) More

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Great experience start to finish! Thank you to the sales team, Hamad and Jose for making the entire process smooth and stress free. =) Thank you to the sales team, Hamad and Jose for making the entire process smooth and stress free. =) More

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Thanks Osvandy for my new Pilot , Excellent and Great Sales Person! Highly recommend him. If you want to buy Honda!! Go DCH Paramus ! And ask for him… Sales Person! Highly recommend him. If you want to buy Honda!! Go DCH Paramus ! And ask for him… More

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Great service was a quick nice buying a car experience. I enjoy it thanks alot I enjoy it thanks alot More

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