Jorge Chavez

On November 22, 2024, I purchased a Kia Carnival 2025 Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (pr Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (price shown on the stick). I put in a trade-in for a $16,000 vehicle and an additional $5,000 down payment, totaling $21,000. However, they maliciously put the exorbitant price of the Kia Carnival in the purchase contract at $60,485.00. During a document manager conference for signature, together with the financial manager Andres (Andy), I questioned that the amount I had negotiated at Carnival was $43,525.00 but the contract stated $60,000. Mr. Andres replied that the correct amount was just below and requested that I be obligated to sign the documents because everything was correct. The fact is that I was deceived by this dealership, they canceled the entire amount I paid for the trade in and down payment. I was literally robbed. I am a Brazilian who has just arrived in Orlando, and they took advantage of my lack of fluency in English and acted in bad faith. After 20 days of purchase on November 12, when reviewing the purchase contract for the Kia Carnival together with two other dealers, we discovered that the amounts were incorrect. I then went to the Greenway Kia East dealership on the same date to try to return the vehicle, but they would not accept the return. I then sent an email requesting the return of the vehicle to Mr. Simon and Mr. Andrés, but after several days I had not received a response from either of them. I hope that the management of the Greenway group sees this complaint and takes some action so that I receive a refund of the amounts paid for the exchange and down payment, avoiding even greater wear and tear. Be very careful to future customers of this dealership. I hope that this complaint has an effect, helping to prevent other people from falling for this “scam” like I did. More

by Diogo Badoco Verified Customer Verified Customer

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My car was never fixed. I was told to take it to another dealership to see if they could fix it. I was told to take it to another dealership to see if they could fix it. More

by Skyguy87 Verified Customer Verified Customer

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Edyael was very friendly, professional and knowledgeable. He made our car buying experience painless and pleasant. He made our car buying experience painless and pleasant. More

by Angelo V Verified Customer Verified Customer

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Great overall experience, straightforward buying process and fair pricing. All our questions and concerns were quickly answered, and fair pricing. All our questions and concerns were quickly answered, More

by al4ylia Verified Customer Verified Customer

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Everyone was courteous, friendly and very efficient. Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to sh Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to shop here. More

by sserrano0117 Verified Customer Verified Customer

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Terrible service "After" I bought the car. Dealer failed me at every level. Customer service was horrible would never buy here again. Dealer failed me at every level. Customer service was horrible would never buy here again. More

by semerson91 Verified Customer Verified Customer

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This dealership kept our vehicle for a full 3 weeks and did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serio did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serious issue with the main EV battery failing. The vehicle has had an issue for nearly a year of not getting the total of over 300 miles on a full charge. When I purchased the vehicle, the selling dealership showed me the specifications of getting up to 330 miles on a full charge. For the first 6 months, it did get between 325 and 330 miles on a 100% charge. After the first 6 months, the total miles starting declining drastically until it was only getting 215 to 227 miles on a full charge, and it was less than 2 years old with only about 12,000 miles on the vehicle when the issue started. I had taken the vehicle to two (2) other KIA dealerships that also did absolutely nothing but keep our vehicle for weeks. All of this was explained to the service advisor up front. He promised me that they would replace the main battery and agreed that the condition and issue happening was not normal or acceptable. Then, after 3 weeks, they did nothing but give excuses as to why they would not replace the main battery, all of which is under full warranty and under $3,500 of extended warranties that I purchased. I asked to speak to the General Manager. They put me on hold for about 30 minutes, and then come back with, "He is not available and will have to call you back." The GM and no other senior manager ever called me back, and I had to call 3 more times before I could get anyone. The Service Manager finally call me back 3 days later and started questioning me like I was stupid and knew nothing about my vehicle. He did nothing as well but waste my time. In response to another complaint, the dealership asked for me to call them "to talk about it". I am finished waiting on hold for hours and talking. If they really wanted to do the right thing, they would be calling me and solving the issue by honoring warranties that I have already paid. They have my phone number. If they do not want to do the right thing like any decent, professional business organization, then they can waste their time and money talking to state and federal investigators, my attorneys, and a federal judge in court. Therefore, legal action may soon be pending, and I am in process of filing several complaints with federal and state agencies for deceptive practices, fraud, and financial crimes. I am finished talking. It is time for action. They will get what they deserve. More

by Cal Pay7 Verified Customer Verified Customer

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Jorge was very helpful. Once we decided to purchase the a vehicle. It took a while to head into finance. The finance division was seamless and efficient. Once complete with Once we decided to purchase the a vehicle. It took a while to head into finance. The finance division was seamless and efficient. Once complete with finance we were waiting too long to receive our new vehicle. We we told it went to detailing , but it was never washed and we didn’t receive a full tank of gas. Actually, the gas in the tank was less than 1/4 tank. We left and filled up at the neighboring WAWA. After further investigation we notice that the car mats were not in the vehicle. I called the dealership back and I was told to check the trunk. There weren’t there. We return to the dealership to get the mats. Hmmm. I was not enthused with the level of service once all our paperwork was signed. More

by Opslpd13 Verified Customer Verified Customer

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Toannel was helpful in my search for a vehicle. It wasn’t until I realized we were asking the wrong questions befor we landed on the right vehicle It wasn’t until I realized we were asking the wrong questions befor we landed on the right vehicle More

by go3and20 Verified Customer Verified Customer

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George was awesome, he put no pressure on me about my vehicle purchase. While waiting for the paperwork and other items to be finished on my new Kia Sportage he checked in on me several times. vehicle purchase. While waiting for the paperwork and other items to be finished on my new Kia Sportage he checked in on me several times. More

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