Jordan Yanni | Page 3

Vallejo Hyundai responded

Hi Cynthia, Thank you for your feedback and for taking the time to leave us a review. I’m happy to hear that Jordan took excellent care of you and that your service experience was a positive one. We strongly believe in treating every guest with courtesy, respect, and transparency while building long-term relationships based on trust. If you are still experiencing any issues with your vehicle, please let us know. We will gladly look into it and make sure everything is properly addressed. If your concern has not yet been fully resolved, I sincerely apologize, and we will take care of it for you. Please don’t hesitate to reach out if there is anything further you need from us. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi ZEB, Thank you for your honest feedback and for taking the time to share your experience. We always strive to meet every expectation and properly take care of our guests, and I sincerely apologize that we fell short in your case. Modern vehicles are complex machines with many moving components that can fail over time. Per the manufacturer’s required diagnostic process, the first step was to replace the transmission fluid. Once that service was completed, we were able to continue the diagnosis, which revealed an internal transmission failure. At that point, we were able to move forward with the warranty process. This is exactly what the manufacturer’s warranty is designed for—to cover the repair or replacement of failed components. Unfortunately, routine maintenance services are not covered by the manufacturer. I’m glad to hear that Jordan took excellent care of you and kept you informed throughout the process. Communication is extremely important to us. As a gesture of goodwill, I would like to assist with a portion of the costs you incurred. I will be reaching out to you directly to make those arrangements. Thank you again for trusting us with your vehicle. Our goal is to build long-term relationships with our guests and earn your continued trust in our team and our company. If you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you, Jennifer! We appreciate you recognizing Jordan’s professionalism and communication. Making sure our guests fully understand the service being performed is an important part of the experience, and we’re glad he took great care of you and your vehicle. We look forward to assisting you again whenever you need us! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience! We’re happy to hear our team was helpful and kind, and that Jordan took the time to clearly explain everything and make the process easy for you. Providing knowledgeable, transparent service is exactly what we strive for, and your feedback truly means a lot to us. We appreciate your business and look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind words. We’re very glad to hear that our service team was exceptional, helpful, and accommodating throughout your visit. Providing honest communication and complete information is extremely important to us, and we’re happy that came through in your experience. We truly appreciate your trust and look forward to assisting you again in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Joseph, for taking the time to share your experience. We appreciate your patience during your oil change and are glad our team was able to make it more convenient by providing transportation to a nearby coffee shop and a ride back once your vehicle was ready. We’re happy to hear the process was easy overall and truly value your business. We look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback. We’re glad to hear your experience was timely, professional, and transparent, and that our team took great care of your new vehicle. We truly appreciate your trust in us and are grateful for the opportunity to service your car. We look forward to seeing you again. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience. We’re very glad to hear our service team was able to take great care of your vehicle after the engine issue and earn your continued trust for future maintenance. Richard and the entire service crew truly appreciate your kind words. We look forward to being here for you anytime you need us at Vallejo Hyundai. Best regards, Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you, Tim, for the wonderful feedback! ⭐⭐⭐⭐⭐ We’re delighted to hear that Jordan provided such attentive, first-class service—from keeping you informed throughout the process to personally greeting you and thanking you for both your business and your service. That level of care truly reflects the standard we strive for. Please extend our thanks to your wife as well, and know that we sincerely appreciate your service to our country. We look forward to welcoming you both back to Vallejo Hyundai. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your great service experience with us! ⭐⭐⭐⭐⭐ We’re happy to hear that our team was professional, friendly, and kept you informed throughout the entire visit. Providing timely, thorough service and ensuring our guests leave confident in the quality of our work is always our goal. Thank you for choosing Vallejo Hyundai—we look forward to taking care of you again in the future. Warm regards, Aiman Saleh General Manager Vallejo Hyundai