Jordan Yanni | Page 2

Vallejo Hyundai responded

Thank you for the kind review. I’m happy to hear our Vallejo Hyundai service team took good care of you and made you feel safe and valued. We appreciate your business and look forward to seeing you again. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share such a detailed review. We sincerely appreciate your honesty and your continued loyalty to our service department. While we understand your concerns regarding the Hyundai brand overall, it means a great deal that you trust Hyundai Vallejo to care for your vehicles. Jordan and our entire service team work hard to create a professional, transparent, and customer-focused experience every visit. We are glad to know the communication, vehicle inspections, transportation assistance, and extra care at delivery have made a difference. Our goal is to help every customer feel informed, respected, and confident when servicing their vehicle with us. Thank you again for recognizing the effort our team puts into taking care of our customers. We truly appreciate your continued business and look forward to being here for you and your family whenever you need us. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for sharing your experience! Providing a personalized visit and a comfortable lounge is important to us, and I’m glad the team went the extra step to return your vehicle clean and detailed—including those finishing touches on the hubcaps. We appreciate your business and look forward to taking care of you again at your next visit. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback. We’re glad to hear your buying experience was smooth and informative. Providing a no-pressure environment while making sure every question is answered clearly is exactly what we aim for. We appreciate you choosing Vallejo Hyundai and hope you’re enjoying your new vehicle! Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your feedback, Bunnie. We’re glad you noticed the cleanliness of our facility and the attention to detail from our team—those are standards we take seriously every day. It’s great to hear our knowledgeable and courteous staff delivered a thorough service experience, and that returning your vehicle clean made a difference. At Vallejo Hyundai, we focus on providing a high-quality, professional service visit from start to finish, including clear communication, efficient maintenance, and a comfortable environment. We truly appreciate your trust in our service department and look forward to taking care of your vehicle again. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for your honest feedback. While we’re glad to hear our service representative was professional, this is not the level of thoroughness or attention to detail we expect from our team. Not being able to identify the root cause of the battery issue, the repeated concern with the squeaking seat, and especially returning your vehicle with the battery compartment not properly reassembled are all unacceptable. On a vehicle that’s only a year old, these concerns should be clearly diagnosed and resolved—not revisited multiple times. We take this seriously and would like the opportunity to correct it properly. I’d like to personally have our service leadership review your visit, ensure the seat concern is addressed correctly, and confirm the battery system is fully inspected and reassembled to factory standards. Please reach out to me directly so I can get this handled end-to-end and restore your confidence in our service department. We appreciate your feedback—it helps us improve where it matters most. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback—we appreciate you sharing your experience with us. We’re glad to hear that your visit was smooth and easy, and that Jordan provided clear communication and support throughout the process. Staying in touch and keeping our customers informed is a key part of delivering a strong service experience, and it’s great to see that reflected here. We truly appreciate your recommendation and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear that Jordan provided you with a professional and attentive service experience. He takes great pride in making sure every guest feels heard and taken care of, and it’s great to see that reflected in your visit. We also completely understand your concern regarding the lack of a fast-charging option. As more customers transition to electric vehicles, having convenient and reliable charging infrastructure is becoming increasingly important. Your feedback is valuable, and we will take it into consideration as we continue to evaluate ways to improve the overall experience for our EV customers. Thank you again for choosing Vallejo Hyundai. We look forward to serving you again and providing an even better experience next time. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your continued trust and for sharing your experience with us. We’re proud to hear that Jordan continues to deliver a level of service that makes you feel valued and well taken care of. Providing a professional, attentive, and personalized experience is exactly what we strive for, and it’s great to see Jordan consistently representing that standard. We’ll be sure to recognize him for the impact he’s making. We truly appreciate your business and look forward to taking care of you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your feedback—we appreciate you taking the time to share your experience. We’re glad to hear that Jordan provided a professional and welcoming experience, and that your visit was smooth from drop-off to pick-up at Vallejo Hyundai. Making service visits convenient and efficient is a key focus for our team, and it’s great to know that came through during your visit. We’ll be sure to recognize Jordan for his continued efforts. We look forward to taking care of you again at your next service visit. Aiman Saleh General Manager Vallejo Hyundai