Jordan Yanni | Page 2

Vallejo Hyundai responded

Thank you for your kind words—we truly appreciate your feedback. We’re glad to hear that your experience with Vallejo Hyundai has been consistently positive and that our team has been there to support you with any questions about your vehicle. Providing ongoing support even after the sale is just as important to us as the initial experience, and it’s great to know our team continues to deliver on that commitment. We appreciate your continued trust and look forward to assisting you whenever you need us. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for making the trip out from Walnut Creek and for sharing your experience! We know your time is valuable, so it’s great to hear that Jordan Yanni took care of you and worked to get everything completed as efficiently as possible. Providing a smooth and timely service experience is a top priority for our team, especially for customers who are waiting on-site. We truly appreciate your trust in Vallejo Hyundai and look forward to assisting you again in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience! We’re glad to hear Jordan made your visit seamless from drop-off to pickup—that level of efficiency and customer care is exactly what we strive for in our service department. We truly appreciate your business and look forward to taking care of you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Enrico, Thank you for your review! We’re glad to hear your service visit for your Infiniti JX35 was quick and convenient. Our team works hard to make every visit smooth and efficient, so it’s great to know you were able to get in and out easily. We appreciate you choosing Vallejo Hyundai for your service needs and look forward to helping you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback. We’re glad to hear our team provided professional service and stayed committed to resolving the issue with your vehicle. Making sure our customers leave with their concerns fully addressed is very important to us. We appreciate your patience and your trust in Vallejo Hyundai. Thank you for choosing us for your service needs. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback! We're glad to hear Jordan provided great service and kept you well informed throughout your visit. Communication and helpfulness are exactly what we aim for with every customer. We truly appreciate the recommendation and thank you for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much for the thoughtful review! ⭐ We’re thrilled to hear that your EV experience has been such a great fit and that Sandra was able to make the lease-end process smooth and stress-free. Transitioning from a lease to a purchase can sometimes feel complicated, so it’s great to know Sandra’s knowledge, responsiveness, and attention to detail made everything quick and easy for you. Your kind words about Sandra and your willingness to recommend Vallejo Hyundai to friends, family, and even strangers truly mean a lot to our entire team. We appreciate your trust and are grateful you chose to continue your journey with Hyundai. Enjoy your vehicle, and please don’t hesitate to reach out if we can assist you with anything in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Bbradieyea, Thank you for your feedback and your positive review. We truly appreciate you choosing Vallejo Hyundai for your service needs. I am pleased to hear that Jordan took great care of you, listened to your needs, and addressed them properly. Our goal is to build long-term relationships based on transparency and integrity, so it’s wonderful to know your service experience was excellent. Please let us know if there is anything you need from us in the future — we are always here to help. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hello Gusca3678, Thank you very much for your review and for your valuable feedback. We truly appreciate you choosing Vallejo Hyundai to take care of you and your vehicle needs. If there is anything further you need, please don’t hesitate to reach out. We are always here to serve and assist you. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi JB, Thank you for your feedback. I sincerely apologize for your experience at our dealership. We strive to meet the highest standards in every interaction, and it’s clear we fell short this time. Please know that I will be addressing your concerns directly with my team to ensure this does not happen again. We truly appreciate you trusting us with your vehicle, and we will use your feedback to strengthen our processes and improve as a team. As a token of our appreciation and to make up for the inconvenience, I would like to offer you a complimentary oil change on your next visit. Please feel free to reach out to me directly, and I will personally take care of the arrangements. Thank you again for your honesty and for giving us the opportunity to improve. Sincerely, Nate Sanchez Service Director