Jordan Yanni | Page 4

Vallejo Hyundai responded

Robert, thank you for your continued trust and loyalty to Vallejo Hyundai. We truly appreciate you being a long-time customer, and it means a great deal to hear that this was one of your best experiences since purchasing your Sonata. Our team works hard to deliver consistent, high-quality service, and feedback like yours lets us know we’re on the right track. We look forward to continuing to take care of you for many years to come. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the kind words! We’re glad to hear our team was polite and helpful and that your visit was easy and stress-free. We truly appreciate you choosing Vallejo Hyundai and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share such a detailed review. We truly appreciate you giving us the opportunity to earn your trust, especially during a period of transition for the dealership. We apologize for the initial difficulty reaching our service department and understand how frustrating that can be. That said, we’re very glad Jordan was able to step in, listen patiently, and take great care of you from that point forward. His clear communication, follow-through, and commitment to keeping you informed are exactly what we strive for. We appreciate your patience throughout the process and are grateful for your confidence in our team, even with the vehicle returning for the same concern. Your continued trust means a great deal to us, and we’re committed to ensuring everything is handled properly. Thank you again for choosing Vallejo Hyundai. We look forward to continuing to take care of you and your vehicle. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for bringing this to our attention. I’m sorry for the frustration caused by the miscommunication regarding the work performed. That is not acceptable, and we take concerns like this very seriously. I would like the opportunity to review your visit, clarify what was authorized versus completed, and ensure this is resolved fairly. Please contact us directly so we can look into this right away and make things right. Sincerely, Aiman Saleh General Manager

Vallejo Hyundai responded

Hello Eclecticjen, Thank you for your feedback and for taking the time to leave a review. I’m glad to hear that Jordan made your service experience easy and comfortable and that we provided an excellent level of service. If there is anything you may need in the future, please do not hesitate to give us a call. Thank you for choosing Vallejo Hyundai for your vehicle service needs. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Email Subject Hello Colette, Thank you for your feedback and review. We truly appreciate the opportunity to serve you and assist with your vehicle needs. I’m pleased to hear that Jordan and the team took care of you in a timely manner and were able to answer any questions you may have had. If there is anything you need in the future, please do not hesitate to contact us. Thank you again and have a great day! Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you, Rita, for your kind feedback and for choosing Vallejo Hyundai. We’re glad to hear that Jordan provided efficient and professional service—he will certainly appreciate the recognition. Your support and positive experience mean a great deal to our entire team, and we look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the great feedback. We truly appreciate you choosing Vallejo Hyundai for your service needs. Our service team works hard to provide efficient, reliable care, and it’s great to hear that timeliness and readiness continue to stand out. We look forward to assisting you again at your next visit. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback with us. We’re glad to hear that you were satisfied with the quality of your vehicle service. We also appreciate you bringing the communication concerns to our attention. We understand that follow-up emails and survey requests can feel excessive at times, and your comments help us evaluate how we can better balance staying connected with respecting our customers’ preferences. Your input is valuable, and we will use it to improve the overall service experience moving forward. Thank you again for choosing Vallejo Hyundai. Sincerely, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience with us. We’re very pleased to hear that your service visit went smoothly and that our team took the time to walk you through the work performed, follow up after your visit, and return your vehicle in great condition. Providing attentive care—for both our guests and their vehicles—is something we take great pride in. We truly appreciate your trust and look forward to welcoming you back for future service needs. Sincerely, Aiman Saleh General Manager Vallejo Hyundai