Great place to do Business Professional Staff and
Excellent Customer Service would love to Go Back Again
Excellent Customer Service would love to Go Back Again
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by FUEL309
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Toyota of Scranton responded
FUEL309,
Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
I'm amazed at the cleanliness of the facility and the
friendliness of the staff! Excellent service!
friendliness of the staff! Excellent service!
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by GLASY
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2025 -
Toyota of Scranton responded
Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
What a total disappointment!
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s
I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a set of tires, so while I was there, figured that I would get my tires done also, so I called and spoke with a nice young lady, she told me that she would inform my Service advisor and that he would call me back with tire prices and add that to the schedule! its been more then a week and NO CALL BACK, NOTHING! This isnt the first time, I was in service for an oil change and throw the App, I asked my service advisor to please contact me regarding my service appointment and again ZERO no contact! I don't know if this is the service advisor or the company, either way it shows a lack of Customer Service!
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by Rliciaga33
Service Price Transparency
Feb 06, 2025 -
Toyota of Scranton responded
Richard,
Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership.
I was wondering if you would be so kind to update this review. We would all appreciate it.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
I am always pleased with the service I receive from
Jonathan Higgins and the service department.
Jonathan Higgins and the service department.
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by BIFFY7
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
BIFFY7,
Thank you for your kind words and for being a valued guest, Biffy7! We're thrilled to hear that Jonathan Higgins and our service team continue to provide you with excellent service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Quick efficient friendly
Every call has been met with
these qualities
I feel safe and well taken care of
these qualities
I feel safe and well taken care of
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by KAYSUSANW
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2024 -
Toyota of Scranton responded
KAYSUSANW,
Thank you for your kind feedback! We’re so glad to hear that every interaction has been quick, efficient, and friendly. Knowing you feel safe and well taken care of is exactly what we strive for. We’re always here for you and appreciate your trust in us!
Warm regards,
The Service Team
Toyota of Scranton
I continue to come back to toyota because the service
from jon higgins is fantastic
from jon higgins is fantastic
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by SREUTHER80
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2024 -
Toyota of Scranton responded
SREUTHER80,
Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins consistently provides you with fantastic service. We’re lucky to have him on our team, and your continued trust in Toyota of Scranton means the world to us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
I drove through a high snow bank that tore a cover shield
partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesse
partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesses that aren’t out to make a killing on every service visit.
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by Safetyg
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2024 -
Toyota of Scranton responded
Safetyg,
Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future!
Warm regards,
The Service Team
Toyota of Scranton
The service team here, specifically my service advisor
Jon Higgins, is incredibly helpful and cares about us
Jon Higgins, is incredibly helpful and cares about us
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by SREUTHER80
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Toyota of Scranton responded
SREUTHER80,
Thank you so much for your kind words!
We’re thrilled to hear that Jon Higgins and our service team made such a positive impression. At Toyota of Scranton, we pride ourselves on providing helpful, caring service, and it’s wonderful to know that Jon delivered on that promise. If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
I had no problems with my service appointment.
Jon Higgins was very helpful and professional. I am very happy with the service.
Jon Higgins was very helpful and professional. I am very happy with the service.
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by nybaker
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2024 -
Toyota of Scranton responded
nybaker,
Thank you for your kind words! We're thrilled to hear that your service appointment went smoothly and that Jon Higgins provided helpful and professional service. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Emily was super helpful in finding everything I needed.
She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about i
She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about it.
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by eclipseguy900
Verified Customer
Verified Customer
Nov 18, 2024 -
Toyota of Scranton responded
eclipseguy900,
Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future!
Warm regards,
The Toyota of Scranton Team
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3 yrs, 10 mos
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