Johnny Mullins

100 they made sure l got home and picked up to get my car in a timely matter in a timely matter More

by Medreka Smith Verified Customer Verified Customer

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I have loved everything about this location for the past 15 of having 3 different Hondas, all bought brand new. This was the first time I hated my experience and it caused a huge set back for me. For one Mi 15 of having 3 different Hondas, all bought brand new. This was the first time I hated my experience and it caused a huge set back for me. For one Michael was incredibly hard to reach. I have the phone records to prove I called more than ten times to check progress. Most of those times they told me he was away from his desk and would give me a call back, never received that call back. Most of the time I had to go to the dealership on my lunch break to get any kid of response. My car was there for 7 days straight. I begged for a loaner and was told no. I had to rent a car. Went $500 in the hole before I just had to return it and use uber. Around day 5 I had to express how difficult it was to be out of a car and a different person told me to come get a loaner that had been returned. I don’t remember the last time I’d been that stressed. It was a terrible experience, but I guess it can’t drown out the years that I’ve enjoyed working with this location. Just sucks that I’m still recovering from it. More

by JANEE.JACKSON Verified Customer Verified Customer

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Scheduled online for a mid afternoon oil change and tire rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts makin rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts making a loud hissing noise while going down the interstate and when I got off the exit and rolled my window down slightly, I can now also hear metal scraping. Under my car I find a lose metal panel dragging and mangled, which I find out later is the panel that needs to be removed to perform the oil change. The service manager Johnny tries to gaslight me saying that I must have hit something causing the damage and was very willing to get me a quote to repair the damage at my expense, but will take no responsibility for the damage by the access panel not being reattached properly. He also kept trying to distract me with a list of other things that he thinks are wrong with my car, which have nothing to do with the issue at hand and my husband confirmed later are not major concerns or are not even there, just recommended due to the mileage and age of my vehicle. $5k of additiinal repairs which are not necessary. Attempting to contact management to resolve the issue resulted in just more frustration. Avoid this unethical service department at all costs, unless you just want to be approached several times by a salesperson trying to convince you that it would just be easier to buy a new car. Worst dealer experience ever!! More

by Lisa S Verified Customer Verified Customer

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Quick and easy. Did not have to wait long. Clean waiting area. Have no complaints Did not have to wait long. Clean waiting area. Have no complaints More

by bethj03824 Verified Customer Verified Customer

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Chrissy is awesome. She went above and beyond trying to be helpful. The courtesy drivers were absolutely outstanding as well. The supervisor of the service department is She went above and beyond trying to be helpful. The courtesy drivers were absolutely outstanding as well. The supervisor of the service department is not only rude but incredibly unprofessional. More

by smfrey1025 Verified Customer Verified Customer

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This is my Regal Honda dealership. Straight to the point and helped to find the car for my budget. Great team did not make we wait a long time and very happy with my lease. Straight to the point and helped to find the car for my budget. Great team did not make we wait a long time and very happy with my lease. More

by 305troop Verified Customer Verified Customer

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Very helpful and friendly was satisfied with the service will definitely recommend to friends and family will definitely recommend to friends and family More

by gil.candelario Verified Customer Verified Customer

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Everyone in the service department did a great job from the timelines to the efficiency to the communication even took me to work and pick me up. Great job the timelines to the efficiency to the communication even took me to work and pick me up. Great job More

by mmeza23 Verified Customer Verified Customer

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Very professional staff that keeps you advised of the status of your car, plus the waiting area is convenient status of your car, plus the waiting area is convenient More

by harryb216 Verified Customer Verified Customer

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Had my first oil change done. It didn't take long. Out in a little over a hour. And even washed the car. It didn't take long. Out in a little over a hour. And even washed the car. More

by wendypoo1974 Verified Customer Verified Customer

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