Alaina Southern

Scheduled online for a mid afternoon oil change and tire rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts makin rotation. Took over 15 minutes to get someone to get me checked in at the service drive. 10 minutes after leaving the dealership, my car starts making a loud hissing noise while going down the interstate and when I got off the exit and rolled my window down slightly, I can now also hear metal scraping. Under my car I find a lose metal panel dragging and mangled, which I find out later is the panel that needs to be removed to perform the oil change. The service manager Johnny tries to gaslight me saying that I must have hit something causing the damage and was very willing to get me a quote to repair the damage at my expense, but will take no responsibility for the damage by the access panel not being reattached properly. He also kept trying to distract me with a list of other things that he thinks are wrong with my car, which have nothing to do with the issue at hand and my husband confirmed later are not major concerns or are not even there, just recommended due to the mileage and age of my vehicle. $5k of additiinal repairs which are not necessary. Attempting to contact management to resolve the issue resulted in just more frustration. Avoid this unethical service department at all costs, unless you just want to be approached several times by a salesperson trying to convince you that it would just be easier to buy a new car. Worst dealer experience ever!! More

by Lisa S Verified Customer Verified Customer

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Thorough service and kind hospitable care. Sheron was over the top. Courteous, knowledgeable, patient and gracious. Alaina was in the mix too. Thanks to everyone. You made the 50 years wait b Sheron was over the top. Courteous, knowledgeable, patient and gracious. Alaina was in the mix too. Thanks to everyone. You made the 50 years wait between new cars worth the wait! More

by punkyspop98 Verified Customer Verified Customer

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Willing to take care of everything for you and make sure your satisfied before you leave. Issa spent several hours with me making sure that everything was done to my satisfaction. I highly recommend Issa t your satisfied before you leave. Issa spent several hours with me making sure that everything was done to my satisfaction. I highly recommend Issa to take care of any situation that arrives. Thanks for everything Issa. More

by Lana Liesen Verified Customer Verified Customer

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Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you everything throughout the process. Thank you More

by benfreeman19 Verified Customer Verified Customer

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They were very professional and very polite thru the whole process. Great to work with. whole process. Great to work with. More

by locole2093 Verified Customer Verified Customer

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The worst manager I’ve ever dealt with. Wife and I had a car for over a month not knowing our loan was lost because the financing manger quit and left. Thomas reaches out a month later to t Wife and I had a car for over a month not knowing our loan was lost because the financing manger quit and left. Thomas reaches out a month later to tell us we have issues with our loan. Does not properly communicate details or sense of urgency at all. So besides keeping us there for four hours playing money games he completely ignores it’s not our problem the financing manager left but makes it seem it’s our fault the loan never got approved, yet my wife agreed to all the terms and even signed. The only time he cared was if the car was in good condition when we returned it, completely useless and a bad representative of the Regal ownership group. Worst experience ever !!!! Do not trust him one bit. Does not care about the customer one bit. Thanks for nothing Thomas. More

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I appreciated the Great service, thank you. . Customer friendly, efficient, timely, and even had a coupon for a bonus discount, . Customer friendly, efficient, timely, and even had a coupon for a bonus discount, More

by donaschich Verified Customer Verified Customer

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Chrissie is the best person at Regal Honda. She always checks the work and if they are not up to her standards, she ask the technician to do it again. She always checks the work and if they are not up to her standards, she ask the technician to do it again. More

by Judi Verified Customer Verified Customer

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On Tuesday morning, July 13, I brought my CRV in for a flashing battery light. I was told by Megan Barnes after the preliminary check that diagnostics showed no problem with the alternator. It was recomme flashing battery light. I was told by Megan Barnes after the preliminary check that diagnostics showed no problem with the alternator. It was recommended that the drive belt be changed. After three days, a new serpentine belt finally showed up. The new belt was installed and flashing battery light still is on. I came to Regal thinking they would have the resources to properly diagnose and solve the problem. I did not except to have a parts changer guess and then charge me 163.00 for something not needed and the problem still exists. I even spoke with Mr. Sal Campisi and Alaina Southern about the delay in getting parts. I am thoroughly disappointed with the results of this visit and would like to know your policy on correcting this situation. This is my third experience with Regal service department since I have owned by CRV and all three visits were not acceptable. More

by ALANCAROL01 Verified Customer Verified Customer

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I have been here only twice once for parts and once for service and it was very good. So I think that’ s saying enough service and it was very good. So I think that’ s saying enough More

by slderbostic Verified Customer Verified Customer

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