John Yoon
John Yoon at Covert Cadillac Bee Cave
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John Yoon

Sales Manager

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of John Yoon

November 10, 2024

Dealership Rating
Employee Rating

This dealership was outstanding, professional, courteous and personable. Scott Mullican created an atmosphere of comfort and trust. We purchased a 2024 CT4 Sport as our first Cadillac product. This car t More

by eddiegaus2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Mullican and Sandra Borrego

Nov 11, 2024

Covert Cadillac Bee Cave responded

Eddie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that Scott Mullican and our team at Covert Cadillac Bee Cave were able to create an atmosphere of comfort and trust during your purchase. Congratulations on your new 2024 CT4 Sport! We're thrilled that you're enjoying the performance and features of your first Cadillac. It’s fantastic to know that Scott and the rest of the staff made your experience seamless and enjoyable. Thank you for recommending us, and we look forward to being here for you in the future. Enjoy every mile in your new Cadillac!

November 07, 2024

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Employee Rating

Very helpful and responsive! Understand of me having a newborn at home and not responding quickly on my end. Communicated efficiently with both my husband and myself! More

by danielle.waldo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Deck, Arron Deck

Nov 11, 2024

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.

October 11, 2024

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Employee Rating

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

October 04, 2024

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Employee Rating

It was the most enjoyable auto buying experience I've ever had. Everyone was so helpful and gracious - from opening the doors with a smile and a welcome, to offering cool water. Ragen was very attentive More

by also
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ragen Shein , Sandra Borrego - Finance Director

Oct 04, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such an enjoyable auto buying experience at Covert Cadillac Bee Cave. It’s fantastic to know that our team, from the warm welcome to Ragen’s attentive service and Sandra’s amazing support in finance, made a positive impact. We truly appreciate your kind words and hope you enjoy your new vehicle. If you need anything in the future, don’t hesitate to reach out!

September 14, 2024

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Employee Rating

Had a great experience with purchasing my car, the team at the dealership is very friendly. More

by marivel.hernandez
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ira Clark

Sep 16, 2024

Covert Cadillac Bee Cave responded

Marivel, Thank you for your wonderful feedback! We're delighted to hear that you had a great experience purchasing your car and that you found our team at Covert Cadillac Bee Cave to be very friendly. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to assisting you again!

August 31, 2024

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Employee Rating

Great service and customer care! I will always comeback to Covert! For all my car needs. More

by alexandrakenuam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2024

Covert Cadillac Bee Cave responded

Alexandra, Thank you for your kind words! We’re thrilled to hear that you received great service and customer care at Covert Cadillac Bee Cave. Your loyalty means a lot to us, and we look forward to being your go-to dealership for all your car needs. See you again soon!

August 30, 2024

Dealership Rating
Employee Rating

I enjoyed my experience with the dealership. It was very easy to complete my vehicle transaction. More

by marivel.hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ira Clark

Sep 02, 2024

Covert Cadillac Bee Cave responded

Marivel, Thank you for your feedback! We’re pleased to hear that you enjoyed your experience at Covert Cadillac Bee Cave and found the vehicle transaction process easy and straightforward. Your satisfaction is our priority, and we look forward to assisting you with any future needs.

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