John Peltz

My husband and I went to Shottenkirk Honda in Huntsville on Saturday to purchase a vehicle. We were trading in our 2015 Acura RDX. We have purchased 7 cars from Damson Automotive, the precursor to Shottenki on Saturday to purchase a vehicle. We were trading in our 2015 Acura RDX. We have purchased 7 cars from Damson Automotive, the precursor to Shottenkirk. We informed them what we knew about a trade in – that it had a substantial oil leak. We told them we would not drive it because we didn’t want to do more damage or get stranded but would have it towed there. Before we did that, however, we wanted to negotiate the price of the car we were purchasing. We did that and worked with the general sales manager, Kevin McCarthy. The deal wasn’t great but was OK so we made arrangements to have our Acura brought to the dealership – at our expense. Before we left, he gave us a form with his $3,500 offer for our trade in, an offer than came AFTER we showed him a written offer from another dealership for $3,800. Once the wrecker arrived, the car was brought to service and we proceeded with the paperwork for the new vehicle. Kevin McCarthy then came in and told us there was an oil leak but it was because the car needed an new engine head. We told him what we knew – the car was leaking oil but weren’t mechanics and can’t speak to what was wrong with the car. It was, after all, a 10-year old car with 175,000 miles on it. He became very rude and told us “he knew what we were doing,” and why we didn’t bring the car with us initially. He told us “this wasn’t his first rodeo,” and we were being deceptive and he wouldn’t give us more than $1,000. He added we weren’t truthful. We were absolutely shocked. Every time we tried to speak he interrupted us and became increasingly more rude. After listening to this for about 5 minutes, I told him I had listened to him now he could listen to me. I began to speak and he interrupted me again and I quickly informed him he was speaking to me this way because I was female. He rolled his eyes and said “I have 5 daughters” whatever that has to do with it. People were staring at him and almost immediately, other staffers came over to apologize. We got up to leave and then I requested to speak to Kevin’s boss – not with the intention of purchasing a car but just to let him know what had happened. Ken Boustani the general manager came over and immediately apologized. We caught him up on the situation, he went and spoke to the tow truck driver (who was as equally shocked as we were by Kevin McCarthy’s behavior) and told him to leave our car. He came back in, offered $2,000, we countered with $2,500 and the deal was done. We made the deal contingent upon an apology from Kevin, however. He came over to me and I told him he could wait until my husband was back at the desk because we were both owed an apology. Again, he rolled his eyes. He came back and apologized and we informed him he was rude and unprofessional. Not surprisingly, he interrupted us. I then told him he could go back to his job and he wasn’t needed anymore. He then replied – remember he is the general sales manager – that he didn’t work for us. Yes, you read that correctly. This experience was awful. The unprofessionalism and dishonesty (very bait and switch once we arrived with the car) of this person was beyond anything I’ve seen in any business operation. If I operated this business, he would have been dismissed on the spot. After we were done, more employees came up to us and apologized. Other shoppers came up and asked us what happened and were equally shocked. If this person is employed at Shottenkirk in Huntsville, I would STRONGLY recommend you purchase elsewhere. More

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We had a great experience with honest and personable staff. No pressure, honest, patient, and actually enjoyable! We just wanted to test drive to get an idea of what we wanted on several types of vehic staff. No pressure, honest, patient, and actually enjoyable! We just wanted to test drive to get an idea of what we wanted on several types of vehicles. The selection was excellent and was able to not only find what we like but the vehicle that hit all our wants. Buying a car is generally something we don’t enjoy doing this just flowed and everyone was helpful and cool to be around. Next time we’re in a the market will come back without hesitation. More

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Excellent salesman Tay did everything i told him i had to have very professional. Also the financial agent was helpful to have very professional. Also the financial agent was helpful More

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Shottenkirk Honda of Huntsville provided excellent service and support in the purchase of my new 2026 Passport. Their attention to detail and willingness to work with me on the trade and purchase was service and support in the purchase of my new 2026 Passport. Their attention to detail and willingness to work with me on the trade and purchase was great. Rob Santiago was excellent! Highly recommend. More

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Your dealership is very nice and easy to get around in. Staff is very accommodating and polite. Staff is very accommodating and polite. More

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I had a very pleasant buying experience and would most definitely buy from this dealer again in the future definitely buy from this dealer again in the future More

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Very professional and helpful. Facility is well maintained and service department is next to none Facility is well maintained and service department is next to none More

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I would not recommend anyone purchase a used vehicle from this dealership. The so called warranty will not even allow for a Tire pressure sensor to be replaced. That is how bad the warranty is. Additional this dealership. The so called warranty will not even allow for a Tire pressure sensor to be replaced. That is how bad the warranty is. Additionally, The finance person (former Army guy) stated that I can take my vehicle to any Infinity dealer around the country and get services rendered with my given warranty. Well I tried that, I went to the infinity shop in Huntsville and although they were quite polite and helpful, they were also upfront with me and told my that my warranty that came with my Shottenkirk Honda automobile purchase is literally valueless and at most, I could probably get the taxes paid on whatever service I needed. I appreciated their upfront communication with me about the product. Shottenkirk Honda is the last place you would want to go if your were or are in the marked for a used vehicle and needed an actual warranty. Karma is a man-made term that has no meaning so all I can do in response is to act. More

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Professional, polite, and all work is completed quickly. Won’t take my car anywhere else. Won’t take my car anywhere else. More

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Appreciated the friendly low pressure interaction with salesman. As far as a comparison to previous car buying experiences, this one ranks near the top. salesman. As far as a comparison to previous car buying experiences, this one ranks near the top. More

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