John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton
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John Kirchenbauer

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
196 Reviews
4.7

196 Reviews

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196 Reviews of John Kirchenbauer

February 18, 2025

Dealership Rating
Employee Rating

Fabulous service, great customer care, extremely knowledgeable, couldn’t ask for anything better from initial call to final follow up More

by andrewjstano
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 18, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review, Andrew. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 14, 2025

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Very nice people very helpful. I have purchased all my cars from here with Desmond, have had 2 friends so the same even my parents get their trucks from Desmond and Ken Ganley Ford More

by acamedic2011
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Purchase Time
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Recommend Dealer
Yes
Feb 14, 2025

Ken Ganley Ford Norton responded

We are very happy to hear that Desmond and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 12, 2025

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Desmond is beyond the best. He is easy to deal with, friendly and he listens to what the customer wants and needs. I keep going back because of him!! More

by Skay
Sales Price Transparency
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Recommend Dealer
Yes
Feb 12, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Desmond and our team, and we look forward to working with you again.

January 31, 2025

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The best place to get your vehicle Serviced. Quick and efficient. Even came with a free car wash. More

by jkircenbauer
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

January 30, 2025

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Purchased several vehicles from Ganley over the years. Always easy to deal with and great attention to the details! More

by cjr0220
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Trade-in Experience
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Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 17, 2025

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Great work, great team. I would definitely recommend them to all I know Thanks for your service More

by Chsadmin
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Recommend Dealer
Yes
Jan 18, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 16, 2025

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Employee Rating

Ashley and the rest of the service team have always done a great job of taking care of my needs while handling the service of my Fords for the last 7 years. More

by brian
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Recommend Dealer
Yes
Jan 16, 2025

Ken Ganley Ford Norton responded

Brian, Thank you! Ashley and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

January 10, 2025

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The dealership was very clean. The staff was very courteous, and my car was clean when they finish serving servicing it I I love Ganley Ford More

by CNORVELLUT
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Recommend Dealer
Yes
Jan 10, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 28, 2024

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Employee Rating

Ashley was great to work with. She was very helpful from start to finish. Very knowledgeable on the Ford product. More

by jkircenbauer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 30, 2024

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

Dealership Rating
Employee Rating

I have dealt with them for the past 7+ years and most of the time have left unsatisfied with their work. From ripping seat with some type of tool in their back pocket, To ripping off outside mirror, taking More

by Dmetheney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Scott Spath, Mike Robinson

Dec 16, 2024

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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