John Kirchenbauer

Very helpful and knowledgeable, will return in the future. Don't make online appointment it bringing large truck or motor home. Call to make appointment future. Don't make online appointment it bringing large truck or motor home. Call to make appointment More

by cncengser Verified Customer Verified Customer

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On 10/28 I was told that TPMS was not covered and when I was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spo was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spoke with a mechanic and it is not required to get them both done on the same side like I was told. I spoke with the manager John K and he was nonchalant about my experience and stated that life was too short to argue when I was telling him about my frustration about paying when it was covered. He said she was new and made a mistake. I was told that I was going to be refunded but had to wait for a check to be mailed to me. The whole experience with the service dept was a fiasco to deal with and how I felt did not feel validated. I was offered a free oil change and asked what would make me happy. I feel like as a customer I should not have to wait to be reimbursed when it was their error. This is my 3rd car from them and the service dept quality is declining since I 1st became a customer. I arrived at 9:45 am and left after noon. I was the last person in the lobby for sales at that time. More

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I have always received A1 treatment and service at Ganley Ford, and this time was nothing short of it. Thanks again to ALL of the kind staff and skilled mechanics! Ford, and this time was nothing short of it. Thanks again to ALL of the kind staff and skilled mechanics! More

by M. J. Verified Customer Verified Customer

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Keep up the good work Ganley Ford Norton Ohio. Thank you for your excellent service… Thank you for your excellent service… More

by Dnice1234 Verified Customer Verified Customer

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Great people great service great prices. Fast reliable on time good communications car returned clean. Fast reliable on time good communications car returned clean. More

by DLALOMIA Verified Customer Verified Customer

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My car was taken in for an oil change and another repair, but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my c but when I got the car back the oil change wasn’t done and neither was the repair. I spoke to John, the service manager, and he arranged to have my car picked back up and have the oil changed and the repair made, no charge. I was very impressed and grateful. The valet service is great too. I appreciate not having to sit in the dealership to wait. The valet drivers were very nice and personable, too. Thank you! More

by PhilnDeb Verified Customer Verified Customer

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Best service around Vehicle always ready when promised The staff is always friendly and accommodating Would recommend this service to anyone !!! The staff is always friendly and accommodating Would recommend this service to anyone !!! More

by mschneides Verified Customer Verified Customer

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Dez is the best salesman I have ever dealt with. With John backing him up, we leave feeling we did the best we could. My wife and I don’t even think of going somewhere else. With John backing him up, we leave feeling we did the best we could. My wife and I don’t even think of going somewhere else. More

by Larry Boville Verified Customer Verified Customer

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Polite, professional writers and knowledgeable, thorough technicians to get my vehicle service done. They kept me updated about the progress of the work and what needs to be done with pictures and an easy t technicians to get my vehicle service done. They kept me updated about the progress of the work and what needs to be done with pictures and an easy to process explanation of the problem and solution. More

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Great service and very efficient! It’s a great place to get your car serviced. It’s a great place to get your car serviced. More

by mkirchenbauer Verified Customer Verified Customer

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