John Holliday | Page 9

My salesperson Drew Evens I worked with Drew Evens for my purchase of a used Mini sport from Heritage. I dealt with Drew over the phone as I am from out of state. He was very responsive to my many quest my purchase of a used Mini sport from Heritage. I dealt with Drew over the phone as I am from out of state. He was very responsive to my many questions about the vehicle and stayed in contact on his day off with his personal phone texting me updates. To be an out of state buyer I’m assuming sale people are thinking this is a waste of my time they will never complete this purchase. I never had that feeling from Drew he was genuine and upfront with information and negotiations. I would recommend him to anyone looking to purchase a vehicle he is newer to the location but an experienced sales person and as I discovered incredibly knowledgeable about Toyota trucks and Highlanders ( I’m also a Highlander owner since 2003). I appreciate his patience and assistance in guiding me through my first out of state purchase of a vehicle. The dealership: Negatives: The dealerships GM did not respond to emails about a pretty large dent in the side panel that I didn’t notice when I picked it up nor is it evident in the video my sales person sent. Positives: The same GM had me picked up at the airport and brought out to the dealership which I felt was a classy thing to do. The car had its battery changed the day before I picked it up The dealership returned some of my licensing fees after they dropped the ball on getting my tags up here in Massachusetts. I don’t ask for it a check just arrived also I thought a professional classy move. The finance manager I initially worked with was sufficient in her duties The finance manager that assisted her and then became my point of contact to get the tags resolved was fantastic. The dealerships has its issues but also had a lot of pluses. More

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Chano King is an exceptional professional in the automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and a genuine commitment to customer satisfaction. Throughout the car buying process, Chano consistently demonstrated a high level of professionalism. He is knowledgeable about the vehicles he sells, able to provide detailed information about features, specifications, and performance. He uses this knowledge to help customers make informed decisions, rather than pushing for a quick sale. What truly sets Chano apart is his remarkable patience. He understands that buying a car is a significant decision and takes the time to listen to customers' needs and concerns. He is not afraid to spend extra time answering questions, exploring different options, and ensuring that the customer is completely comfortable with their choice. He created a no-pressure environment, which made the often-stressful process of car buying feel relaxed I am glad I had Mr King as a sales associate. HIs ability to work with us and for his dedication in finding a vehicle that fit our needs and budget. His transparency and straightforward communication throughout the negotiation and paperwork process further solidify his reputation as a trusted and reliable sales associate. I highly recommend Chano as sales professional. His patience, expertise, and dedication to a positive customer experience make him a standout in the industry. Anyone looking to buy a new car can feel confident that they are in excellent hands with Chano. New Cross Owner 😀 More

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Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me an customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family More

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John and Ronald were great! They really took care of us. Extremely nice and knowledgeable. They really took care of us. Extremely nice and knowledgeable. More

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A very welcoming facility with quick and courteous staff. Very knowledgeable with all vehicles and amazing service. Very knowledgeable with all vehicles and amazing service. More

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Heritage Toyota Owings Mills was fantastic! Living in Arizona, I searched nationwide for a 2025 Tundra and found only about eight dealerships that had exactly what I wanted. Initially, Owings M Living in Arizona, I searched nationwide for a 2025 Tundra and found only about eight dealerships that had exactly what I wanted. Initially, Owings Mills was low on my list due to distance, but they quickly became my top choice. Ron Siegel was outstanding as he went above and beyond to make the process seamless. The pricing was excellent, with no endless back-and-forth negotiations. From the start, both Ron Siegel and his manager, Marcus Robinson, were completely transparent about my unique situation. When I flew to Maryland, Ron personally picked up my child and myself from the airport and had the vehicle detailed, fueled, and ready to go upon arrival at the dealership. The entire process was efficient, and the team was incredibly respectful of my time. I can’t say enough good things about Ron Siegel and the Heritage Toyota Owings Mills team. I’m truly grateful for the experience and would highly recommend them to anyone in the market for a new or used vehicle! More

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Aydan Brown was a top notch salesman, in my personal opinion the best one I’ve dealt with yet! He went above and beyond in every aspect and made me extremely happy with my purchase! I will be returning opinion the best one I’ve dealt with yet! He went above and beyond in every aspect and made me extremely happy with my purchase! I will be returning to him for my next one! More

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