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John Ferrigno

Overview Reviews (540) Inventory (117)

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John Ferrigno

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John Ferrigno

Service Advisor

Andrew Toyota

1620 West Silver Spring Drive
Milwaukee, WI 53209

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4.8

540 Reviews

Overview Reviews (540) Inventory (117)

Dealership Experience

24 yrs, 1 mo

Industry Experience

32 yrs, 4 mos

Languages Spoken

English

4.8

540 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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540 Reviews of John Ferrigno

June 15, 2024

Dealership Rating

Employee Rating

Prompt, courteous, knowledgeable, informative and concerned that I was fully aware of my options and that I was completely satisfied. concerned that I was fully aware of my options and that I was completely satisfied. More

by Jantheman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Willett, John Endisch

Helpful 0

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June 13, 2024

Dealership Rating

Employee Rating

The service environment is friendly. Thank you for cleaning the front end interior of the car. I wish you bring back washing of the vehicle after servicing. A cup of coffee while waiting Thank you for cleaning the front end interior of the car. I wish you bring back washing of the vehicle after servicing. A cup of coffee while waiting was good. More

by Ljgomes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Endisch

Helpful 0

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Jun 14, 2024 -

Andrew Toyota responded

Hi, Thank you for your feedback! We're glad to hear that you found our service environment friendly and enjoyed the coffee while waiting. We appreciate your suggestion regarding washing vehicles after servicing and will take it into consideration. We look forward to serving you again at Andrew Toyota.

June 06, 2024

Dealership Rating

Employee Rating

Everything was amazing and I loved how fast I was in and out. Very helpful! out. Very helpful! More

by sm5667

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, Mike Schmidt, Cody Wagner, Stacy Hernandez, LINA SCHMOLDT

Helpful 0

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Jun 07, 2024 -

Andrew Toyota responded

Hi, We're delighted to hear that you had an amazing experience with us at Andrew Toyota! Our team is committed to providing fast and helpful service. Thank you for choosing us, and we look forward to assisting you again in the future!

June 05, 2024

Dealership Rating

Employee Rating

Andrew doesn't surprise you with cost on repairs. Representative John is a very pleasant person and a good representative of Andrew Toyota. Very impressive Representative John is a very pleasant person and a good representative of Andrew Toyota. Very impressive More

by w.cynthia80

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jun 06, 2024 -

Andrew Toyota responded

Hi, Thank you for your feedback! We're glad to hear that you had a pleasant experience with John and that our service department provided transparent pricing on repairs. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business!

May 30, 2024

Dealership Rating

Employee Rating

I think the service department shows expertise when caring for cars. They show care when working with owners . It IS good professional work! caring for cars. They show care when working with owners . It IS good professional work! More

by donna.fletcher

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Willie Willett, Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, Mike Schmidt, Cody Wagner, Stacy Hernandez, LINA SCHMOLDT

Helpful 0

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May 31, 2024 -

Andrew Toyota responded

Hi Donna, Thank you for your kind words! We're thrilled to hear that our service department's expertise and care met your expectations. We appreciate your feedback and look forward to continuing to provide you with professional and attentive service.

May 30, 2024

Dealership Rating

Employee Rating

To who it may concern,forthe money I wasn't given a variety to choose. 🤫 variety to choose. 🤫 More

by John Neddle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Michael Oppermann, Cristian Coroian, Mike Schmidt, Cody Wagner, Mark Kelly, LINA SCHMOLDT

Helpful 0

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Jun 01, 2024 -

Andrew Toyota responded

Hi John, Thank you for your feedback. We're sorry to hear you weren't satisfied with the variety of options available. Please reach out to Kevin Burgher, GM at 414-228-1450 so we can address your concerns and improve your experience.

May 21, 2024

Dealership Rating

Employee Rating

Very knowledgeable service with friendly contacts for a very reasonable price. You should give them a try. very reasonable price. You should give them a try. More

by lanceburm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Schmidt

Helpful 0

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May 22, 2024 -

Andrew Toyota responded

Thanks for sharing your experience, Lance! We're glad to hear that you found our service team knowledgeable and friendly, and that you were satisfied with the pricing. We appreciate your recommendation and hope to continue providing you with top-notch service in the future. If you ever need anything else, feel free to reach out.

May 16, 2024

Dealership Rating

Employee Rating

Always a pleasure to come here. I always come here to buy a new car and get my service done right. I always come here to buy a new car and get my service done right. More

by Jwhite1805@aol.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Willett, John Endisch

Helpful 0

Report | Print

May 19, 2024 -

Andrew Toyota responded

HI, Thank you for your loyalty! We're thrilled to hear that you always have a positive experience at Andrew Toyota, whether you're buying a new car or getting service done. We appreciate your business and look forward to assisting you with all your automotive needs in the future. If you have any further questions or need assistance, feel free to reach out.

April 08, 2024

Dealership Rating

Employee Rating

John was a nice guy but I don't think I'll be back at Andrew Toyota ever again. When I take my car to any shop I expect a loaner vehicle. Luxury car dealers do it so does that mean I should go buy a Cadi Andrew Toyota ever again. When I take my car to any shop I expect a loaner vehicle. Luxury car dealers do it so does that mean I should go buy a Cadillac or Mercedes? I shouldn't have to get picked up by Enterprise car rental when the parking lot has hundreds of cars for sale. I think it's terrible to be forced to pay $200+ for a rental and then come back and pay for the service I received. More

by Clint Rodgers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: A Few Of Our Toyota Certified Techs

Helpful 0

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Apr 09, 2024 -

Andrew Toyota responded

Hi Clint, Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We understand your concerns regarding loaner vehicles, and we strive to provide the best service to our customers. We'd like to address your concerns directly, so please feel free to reach out to our Service Manager, Allen Good, at 414-228-1450. We value your business and would appreciate the opportunity to make things right. Best regards, Andrew Toyota

April 04, 2024

Dealership Rating

Employee Rating

Fast service, got my second key fab which they programmed, settings different now, can’t figure out how to get old settings back programmed, settings different now, can’t figure out how to get old settings back More

by Amkaminsky

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 05, 2024 -

Andrew Toyota responded

Thank you for your feedback! We're glad to hear that you received fast service and that we were able to program your second key fob for you. We apologize for the inconvenience regarding your settings and would be happy to assist you in getting them back to your preferences. Please feel free to reach out to us, and we'll do our best to help. We appreciate your business at Andrew Toyota!

Apr 05, 2024 -

Andrew Toyota responded

Thank you.

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