John Deuso
John Deuso at Southern Dodge Chrysler Jeep Ram FIAT
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John Deuso

Service and Parts Director

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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3.8
17 Reviews
3.8

17 Reviews

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17 Reviews of John Deuso

December 21, 2024

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Employee Rating

Lack of communication. The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to More

by triarri
Service Price Transparency
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Service Communication
Recommend Dealer
No

December 11, 2024

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I asked the chatbot about a tonneau cover. Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list More

by D. Mc.
Recommend Dealer
No

December 04, 2024

Dealership Rating
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Poor service. My inspection failed and they couldn’t fix the problem. The part was back ordered for 2 months and now I have to drive with an illegal rejection stic More

by asterling621
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Katie Vanostrand

October 31, 2024

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Fast courtesy service. Everyone is professional and very nice! Definitely will be back here again! More

by dgilbert0177
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Recommend Dealer
Yes

September 24, 2024

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The worst communication with the customers. Southern kept our Jeep over a month and it was next to impossible to get updates. On more than one occasion we got conflicting reports. Usually we wo More

by cdayzed
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Cameron Shaw, Tim Winter

September 16, 2024

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Very professional staff, very knowledgeable and courteous, fast service no long wait time, I recommend this dealership to all my friends and family More

by Nolanveal
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Recommend Dealer
Yes

June 27, 2024

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I thought the days of soupy sales were long gone, but not with these guys I carried my truck in for bodywork and they stole the radio out of it. Chrysler Corporation told him true get back to radio, so did B More

by Jjohnsonj2310
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 27, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 04, 2024

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Employee Rating

Dropped vehicle off for oil change and factory recall. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. More

by NMWINC
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
May 08, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

"NMWINC" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 26, 2024

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Employee Rating

Long time customer with this dealership, All aspects of this service has met my expectations and compare to all my many interactions with this Dealership More

by d.h.griffin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dickenson

Apr 26, 2024

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 29, 2023

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Employee Rating

I worked with JT, Anton, DARRION, Detailing from the door to the office I can't ask for a better Team of people! Thanks for all you Do!!!! More

by uppy2RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Nichols, Darrion

Dec 07, 2023

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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