John Deuso
John Deuso at Southern Dodge Chrysler Jeep Ram FIAT

John Deuso

Service and Parts Director

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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3.7
28 Reviews
3.7

28 Reviews

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28 Reviews of John Deuso

June 18, 2025

Dealership Rating
Employee Rating

Very difficult to speak to a live person via phone for any reason at this dealership. Not responsive to voicemails and excessive hold times. Service department also lacks follow up. More

by Shawn Brennan
Service Price Transparency
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Recommend Dealer
No
Jun 18, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Shawn. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 12, 2025

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Employee Rating

My car is still messed up. They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in More

by humble.mortals-5g
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 13, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

"Humble.mortals-5g" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2025

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Customer service was quick, respectful of my time. Very friendly and made me aware of my car. More

by ericaltamirano42z
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 15, 2025

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The service staff including the consultants and the mechanics are very helpful in intending to the needs of my vehicles that I bring in for service which is a great help to me and my family. More

by jshoel
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand , Joe Medlin

May 16, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2025

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Employee Rating

Great sales experience with James the sales man and Katie in finance. Would highly recommend More

by kencascella
Service Price Transparency
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Recommend Dealer
Yes

April 07, 2025

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Great technicians, great advisors. Would recommend to family and friends for any future work to be done. More

by g.rosborough19
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Recommend Dealer
Yes

March 31, 2025

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Professional and compassionate people that don’t mind helping you with your car troubles any given day More

by anotherdayhello83
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Recommend Dealer
Yes

March 06, 2025

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Great customer service but unable to diagnose a very noticeable vibration while driving down the highway. More

by ddeitenbeck
Service Price Transparency
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Recommend Dealer
Yes

February 13, 2025

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Dealerships are supposed to be an experience in which one receives a service, I can not get one single employee to finish my jeep repairs. Not one employee knows the information about my vehicle every time More

by ravelly1213
Service Price Transparency
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Recommend Dealer
No

January 30, 2025

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Employee Rating

I've contacted dealership and Mr. Deuso numerous times. He has failed to call me back, not even once. His position is a 'boss' then why haven't I heard from him at all since my vehicl More

by ravelly1213
Service Price Transparency
Workmanship
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Recommend Dealer
No
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