John Deuso
Service and Parts Director
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
17 Reviews
Write a Review17 Reviews of John Deuso
December 21, 2024
Lack of communication. The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to him. When I brought my car in for the service they did not identify that I needed a state inspection. They at first did not want to perform it. It does not appear they did the tire rotation. I am hesitant to for them to service my car again. More
Other Employees Tagged: Cameron Shaw, Tim Fridel, John Ailstock, Shelby McDannold, Bill Crummett, Tina Dickenson, Katie Vanostrand, James Regan
December 11, 2024
I asked the chatbot about a tonneau cover. Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list. So they texted me a survey. Not the smartest move. More
Other Employees Tagged: Cameron Shaw, Tim Fridel, John Ailstock, Shelby McDannold, Bill Crummett
December 04, 2024
Poor service. My inspection failed and they couldn’t fix the problem. The part was back ordered for 2 months and now I have to drive with an illegal rejection stic My inspection failed and they couldn’t fix the problem. The part was back ordered for 2 months and now I have to drive with an illegal rejection sticker and they couldn’t do anything to help me. She told me she doesn’t know what to tell me. More
Other Employees Tagged: Katie Vanostrand
October 31, 2024
Fast courtesy service. Everyone is professional and very nice! Definitely will be back here again! Everyone is professional and very nice! Definitely will be back here again! More
Other Employees Tagged: John Ailstock, Bill Crummett, Sam Vanderslice, Tina Dickenson, Katie Vanostrand, Haley More, Tim Winter, Ernest Chalkley, James Regan
September 24, 2024
The worst communication with the customers. Southern kept our Jeep over a month and it was next to impossible to get updates. On more than one occasion we got conflicting reports. Usually we wo Southern kept our Jeep over a month and it was next to impossible to get updates. On more than one occasion we got conflicting reports. Usually we would just get no response More
Other Employees Tagged: Cameron Shaw, Tim Winter
September 16, 2024
Very professional staff, very knowledgeable and courteous, fast service no long wait time, I recommend this dealership to all my friends and family courteous, fast service no long wait time, I recommend this dealership to all my friends and family More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Katie Vanostrand, Haley More, Tim Winter, Ernest Chalkley
June 27, 2024
I thought the days of soupy sales were long gone, but not with these guys I carried my truck in for bodywork and they stole the radio out of it. Chrysler Corporation told him true get back to radio, so did B with these guys I carried my truck in for bodywork and they stole the radio out of it. Chrysler Corporation told him true get back to radio, so did BBC but crooks have no conscience More
Other Employees Tagged: John Ailstock, Ron Rytter, Bill Crummett, Sam Vanderslice, Haley More, Tim Winter, Ernest Chalkley
May 04, 2024
Dropped vehicle off for oil change and factory recall. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. More
Other Employees Tagged: Cameron Shaw, Tim Fridel, John Ailstock, Ron Rytter, Shelby McDannold, Bill Crummett, Sam Vanderslice, James Regan
April 26, 2024
Long time customer with this dealership, All aspects of this service has met my expectations and compare to all my many interactions with this Dealership this service has met my expectations and compare to all my many interactions with this Dealership More
Other Employees Tagged: Tina Dickenson
November 29, 2023
I worked with JT, Anton, DARRION, Detailing from the door to the office I can't ask for a better Team of people! Thanks for all you Do!!!! door to the office I can't ask for a better Team of people! Thanks for all you Do!!!! More
Other Employees Tagged: Todd Nichols, Darrion