John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
311 Reviews
4.8

311 Reviews

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311 Reviews of John Chapman

June 02, 2025

Dealership Rating
Employee Rating

Didn't waste my time. That's important to me. I specified what I could do, and they worked it out. Great service. More

by alexjohnsonrodger
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Jun 02, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 02, 2025

Dealership Rating
Employee Rating

Dez is the best salesman I have ever dealt with. With John backing him up, we leave feeling we did the best we could. My wife and I don’t even think of going somewhere else. More

by Larry Boville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 25, 2025

Dealership Rating
Employee Rating

Sean was very knowledgeable and helpful and quick to respond to any questions I had. They helped get my payment to where I needed it to be to keep me in budget. Great dealership. More

by Jordanreiss89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sean Pangburn

May 25, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 23, 2025

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Great dealership with a good selection at fair pricing. Great customer service purchased a used f150 with 3600 miles on it. More

by dawnprokop6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Sam Adrian

May 23, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 03, 2025

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Employee Rating

Sam and Desmond thank you for the purchase of my New Ford F-150… You guys made the purchase fast and easy…. Thank you More

by ckuss66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 19, 2025

Dealership Rating
Employee Rating

Desmond was very nice and helpful. He was very funny 2nd time having him as a salesman and both times was great experiences. Will always ask for Desmond when we come here. More

by Brendakm64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2025

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Employee Rating

Thank you Ganley Ford for a wonderful experience! !! Desmond and Sam are great salesman... Desmond set up our phones and Sam went over the new vehicle... Sam has the nicest eyes, just like a cat!!!! More

by jean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 14, 2025

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Employee Rating

Desmond And Ganley Ford did it again! !! I have been coming to this location for over 20 Years... Thank you so much for your fantastic service... My new Bronco is awesome!!! More

by pitfan919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Apr 14, 2025

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 10, 2025

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Employee Rating

Ganley Ford provided clear, accurate information about the vehicle we were considering. They answered all of our questions in a straightforward manner. There was no pressure. They were friendly and couteo More

by Winnran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Gavin Barnes

Apr 10, 2025

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that we were able to assist you and that you had such a positive experience.

April 09, 2025

Dealership Rating
Employee Rating

Desmond is the best of the best once again. .. He is right on time for me and my wife! Thank you Desmond! More

by jshafferu10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Apr 10, 2025

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Apr 12, 2025

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Until the next time we meet, take care!

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