John Caruso | Page 20

Great new BMW Now on my 5th BMW from BMW of Westlake. Always a great experience with sales and service. AS long as they are selling cars I'll buy from them. Jo Now on my 5th BMW from BMW of Westlake. Always a great experience with sales and service. AS long as they are selling cars I'll buy from them. John Caruso has been my sales adviser since 1997 and always treats me right. He's highly knowledgeable about all aspects of the cars and helps me get the best deal and the car that makes the most sense. Highly recommended. Harry Walker was my BMW genius, and explained all the new features of my new car. The new BMWs have lots of new tech and I was grateful to have Harry's expertise to show me absolutely everything about the car. More

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new vehicle purchase I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. More

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New X7 Great dealership. Great car- great on comfort and driving but lacking in convenience. No where to set down or store glasses, or items such as mints Great dealership. Great car- great on comfort and driving but lacking in convenience. No where to set down or store glasses, or items such as mints or even hold a pen. Armrest is slightly awkward and small to use. Great to have a charging pad for the phone but it is behind the cup holders and you need to move your waters to get at the phone, and it holds only one phone. Yes the passenger can plug in but there's no where to set the second phone. More

by MJCWITT Verified Customer Verified Customer

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Another exceptional experience I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every transaction has been exceptional. John goes out of his way to make sure everything is handled in a clear and professional way. I will be back when it's time for another BMW. More

by PAKRFB Verified Customer Verified Customer

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Very understanding. Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things Great buying experience. John Caruso is a excellent sales person. Very patient and not pushy. He was very understanding because of the personal things I was going through. Sales manager and finance person were also wonderful. It was a great buying experience. More

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Friendly, fast and no hassle service Been doing business with Ganley BMW for about 8 years! They are professional, helpful and usually I walk away with a good price. Thank you. Been doing business with Ganley BMW for about 8 years! They are professional, helpful and usually I walk away with a good price. Thank you. More

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Professional and quality service! John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong commun John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong communicator and very organized. He made this process smooth and easy! I arrived at the dealership and everything was on schedule and ready for delivery, I will be back in 36 months and hope to make another deal with John!! Everyone who was part of this process was spot on and very engaging! I will recommend BMW of Westlake to anyone who is looking to drive a BMW! Thank you again John and team it was a pleasure!!!! More

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Great staff at Westlake BMW I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questi I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questions. I was in no hurry to buy the car but really appreciated not being pressured with calls. We also appreciated the time Nate spent with us going over the many features of car. It'll take us some time to get dialed-in on how we use the i-drive. A good car purchase experience. Randy More

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BMW Westlake takes care of you I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at t I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at this dealership was the best I experienced. John Caruso so was so helpful when I came in. He was attentive and helped me find exactly what I wanted. In fact even after I had agreed on a vehicle -- I called him and told him I'd like different one in another color. John worked quickly to make sure I was happy with the sale. Aside to this -- both times I came to BMW Westlake I had a toddler with me and we were there for hours. I was happy to see BMW Westlake is family friendly. Nate was also great in helping me get to know the configurations and tools available in the car. Easy to understand and was super helpful. I also stopped by after the sale because I thought I had forgotten something in the vehicle I traded in-- John was not working that day but both Bob and Dirk helped me out. Excellent service . You feel comfortable with the staff and they're genuinely there to take care of you. More

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Fantastic people, fantastic business I had a really terrific experience with John and buying a new BMW. He listened to me, found exactly what I wanted and was very fair. He also is so fri I had a really terrific experience with John and buying a new BMW. He listened to me, found exactly what I wanted and was very fair. He also is so friendly and easy to work with, going the extra mile on my behalf. The whole experience from point of sale to walking me to my new vehicle was unlike anything I’ve ever experienced. New loyal client here! More

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