Joe Ozer

TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terr you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terrible customer service. I was in my 4th Acura MDX with 1 year remaining on the lease. I was contacted constantly from this dealership about bringing the car in to be appraised because customers "really want my car". I knew if I kept the car I would be over on miles, so it was worth a try right. I came in on a Friday night and I waited for at least 20 minutes for anyone to help me the very first time. Meanwhile I found a used Model X I wanted to see. Rob Milani, the used car sales manager, finally helped me and took my keys to my MDX to be inspected. Meanwhile, Rob took me back to look at the Model X and I inspected it very well as he knew little to nothing about Teslas (which is expected since its an Acura dealer). The model X was missing the charging cable and only half charged, which was a red flag to me, so I told Rob that I would do my research and be back on Monday. They quoted me a good trade in price on my lease, so the incentive to find another car right away were there. I spent 2 days fully researching the Model X to see if it was feasible for me. At this point I did ALL of the research myself with some help from the sales team at Tesla (which should actually have gotten the commission). I called Sat morning and Rob quoted me a monthly payment price based on my downpayment. When I came back on Monday, none of my questions were answered prior to my appointment as I requested. The sales guy, James Heath, at this point was assigned to help me and he was completely useless (and I hope reading this too). He was the epitome of shady sales tactics. They knew I wanted to inspect the battery so instead of sending a porter to the supercharger, they handed me the key and went on lunch. I spent over an hour letting it charge to 100% to ensure the batter was not severely degraded. Once I was ready to buy it, they raised the price of the car by $1000 overnight and tried to tell me I was getting a good deal on the car. He even tried to show me blue book comparisons of the P100D (much more expensive) vs the 100D and pretend it was the car I was looking at buying. When I called him out on it, he said "fine dont but they car, I only get paid by the hour anyway". (I think we can guess that's a lie, but if it isn't it, even speaks volumes to this guy's character). He left his deck and got Rob, who I dealt with initially and after raising the price, I told them I wanted the price I was quoted over the phone to which they denied ever saying. James claimed their calls were recorded but when I asked to hear the recording he changed his tune to one of "they take notes". Bottom line, I did ALL of the research and sold the car myself. I received no insight, no help, but they were lazy, manipulative and made out on it because they knew I needed and wanted to find another car for a trade-in. They wouldn't discount the car even a dollar for not even having the charging cable (~$525) and making me do all their work. I asked for the aftermarket hitch on my trade in to be removed (a few bolts) and returned to me. They also said it wouldn't be an problem, but service was closed. Then James left me a voicemail the next day stating I would have to pay for it to be done. After the manipulating they did on the sales deal, you would've thought they would at least try to save face, but nope. Luckily someone in service removed it and gave it to me and Rob made it seem like they gave me such generous service for not charging me the hour of labor. Stay away from this sham of a dealership. This is a shady desperate used-car lot with an Acura sign on the building. If you have to go there, do not buy from James Heath or Rob Milani. Hopefully they will learn to treat customers with some respect. Added bonus: I was in for service on the Tesla rims and 2 other women were complaining about how awful their experience was with James and Rob. Service was made everyone wait 30minutes past their appointment times and didn't seem to care at all. More

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Dead Battery So grateful for the concern and help I received from Joe Ozer in Service Dept. Upon our return from an extended vacation, came home to a dead battery! So grateful for the concern and help I received from Joe Ozer in Service Dept. Upon our return from an extended vacation, came home to a dead battery! Jumped my 2013 RDX and immediately drove it up to Continental where Joe was able to get my car in for a battery check and ultimately replaced. If you need great service, ask for Joe Ozer! His knowledge is vast and relayed that information expertly to me. Also, great thanks to Darrin for getting me into my locked car by jogging my memory with the “emergency key”!! And Dave, the Parts Manager, I cannot thank him enough for sharing his knowledge and suggestions regarding my battery and tire replacements for my past 5 Acuras!!!! And for my new car purchases, I always go to Abe Crump - great experience with Abe! Continental Acura simply has the best team of people who are concerned with giving the customer an amazing experience. Peggy Wallace More

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Great service department. Darren and Joe Ozer! Excellent service department! Darrin, Joe Ozer and even Shirley were exceptionally helpful. Even Dave Ozer was a big help.i always bring my Acura to C Excellent service department! Darrin, Joe Ozer and even Shirley were exceptionally helpful. Even Dave Ozer was a big help.i always bring my Acura to Continental for parts and service. More

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Above & Beyond Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really ste Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really stepped-up & delivered on a challenging service visit. Hat's off to Shirley & the rest of the service department for their friendly & fun approach. More

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Thanks for the TLX Hands, down, this was the easiest car purchase in all the cars I have ever bought. Joe was attentive to my wants as a consumer, streamlined the proce Hands, down, this was the easiest car purchase in all the cars I have ever bought. Joe was attentive to my wants as a consumer, streamlined the process so I didn't spend unnecessary amounts of time, and his follow-up after the sale has been a great added bonus. Definitely the exact opposite of a pushy car salesman. Have already recommended him to others who have subsequently purchased vehicles though him. More

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Amazing work. Great help. Joe Ozer & Mark P helped me greatly. I suggest anyone go there if it be new, used, or trade in. Thanks so much guys. Amazing work. Koji T Joe Ozer & Mark P helped me greatly. I suggest anyone go there if it be new, used, or trade in. Thanks so much guys. Amazing work. Koji T More

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Great experience overall Joe Ozer helped me with the purchase of my 2013 Acura TL. He was extremely pleasant to work with and answered all of my questions and concerns. If you Joe Ozer helped me with the purchase of my 2013 Acura TL. He was extremely pleasant to work with and answered all of my questions and concerns. If you are looking for a new car I would highly recommend this dealership and the team that works there. I will definitely be going back when I'm back in the market for a new car again. More

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Very patient and understanding service! I took my car in due to a safety recall. Joe provided great service during this most troubling time. He was able to find a great car that fit with my I took my car in due to a safety recall. Joe provided great service during this most troubling time. He was able to find a great car that fit with my budgeting needs. I never once felt rushed or pressured. He was also very patient with me. I've been coming to Acura Continental for 4 years now and I will definitely recommend to friends/family. More

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